Senior ROR Product Technical Support Engineer

🕒 November 2

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

📞 Support Engineer

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 8 days.
• No salary listed.

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Ccube

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2022

🏥 Healthcare

🏭 Manufacturing

📦 Logistics

Healthcare • Manufacturing • Logistics

Ccube is a strategic consulting company that specializes in AI, GenAI, and data management solutions. With a strong foundation in Silicon Valley, Ccube provides comprehensive services including MLOps and LLMOps, data engineering, analytics, and cloud data solutions tailored to various industries such as healthcare, banking, manufacturing, and utilities. Their customer-centric approach combines expertise and innovative strategies to deliver measurable business transformation and enhanced operational efficiency.

📋 Description

• Troubleshoot complex production issues across Ruby on Rails, PostgreSQL, background jobs, APIs, and third-party integrations using logs, stack traces, database queries, and debugging tools • Perform root cause analysis for production incidents and collaborate with Engineering, Product, QA, and Customer Support teams to resolve issues • Diagnose PostgreSQL issues including slow queries, data inconsistencies, database locks/deadlocks, connection issues, indexing, and data-related problems • Troubleshoot REST APIs, webhooks, authentication, data synchronization, and third-party integrations including Stripe and AWS S3 • Support and troubleshoot applications hosted on Heroku, including dynos, workers, deployments, configuration/environment variables, logs, build failures, and application performance • Investigate Stripe payment, subscription, refund, and webhook-related issues, including discrepancies between Stripe and application data • Analyze customer-reported issues, trace problems through application and database layers, reproduce issues, and provide fixes or workarounds • Make small-to-medium code fixes, SQL queries, scripts, configuration changes, and production fixes where required • Monitor recurring production issues and identify opportunities to improve application stability, performance, monitoring, and support processes • Create and maintain technical documentation, troubleshooting guides, runbooks, and RCA reports

🎯 Requirements

• Candidates must be willing and comfortable to work night shifts • 4+ years of experience in technical support, application support, production support, or a similar engineering role • Strong hands-on experience with Ruby/Ruby on Rails and debugging web applications • Strong knowledge of PostgreSQL and SQL, including query analysis and troubleshooting • Experience with Heroku or similar cloud application hosting platforms • Good understanding of REST APIs, HTTP, JSON, webhooks, and third-party integrations • Experience working with AWS S3 and cloud-based services • Familiarity with Stripe APIs, payments, subscriptions, and webhooks is highly desirable • Working knowledge of Git, background jobs, caching, Linux/Unix, and application performance troubleshooting • Strong analytical and problem-solving skills with the ability to independently investigate and resolve complex technical issues • Excellent communication skills and the ability to collaborate effectively with Engineering, Product, QA, and Customer Support teams • Experience supporting large monolithic Rails applications in production • Experience with monitoring/logging tools and production incident management • Familiarity with CI/CD, automated deployments, and application performance monitoring • Experience writing scripts or automation to reduce repetitive support and troubleshooting activities

🏖️ Benefits

• Startup culture with opportunity to grow • Performance bonuses • Company stock options • Health, dental and vision insurance plans • Career development expenses • Volunteer and support education for kids & skills development for adults

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