Support Engineer

Job not on LinkedIn

🕒 November 1

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 9 days.
• No salary listed.

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Volexity

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

🔒 Cybersecurity

💼 Consulting

Cybersecurity • Consulting

Volexity is a Washington, D. C. -based cybersecurity firm that provides both services and commercial tools to detect, investigate, and remediate advanced threats. The company offers network security monitoring, agile incident response, proactive threat assessments, and cyber threat intelligence, and publishes research on active threat actors. Volexity also develops forensic and collection tools—most notably Volcano, a cross-platform memory analysis solution, and Surge Collect, a verifiable data-collection tool used by law enforcement, incident response firms, and large organizations. Their customers include federal and local law enforcement, technology companies, telecom providers, universities, Fortune companies, and military organizations.

📋 Description

• Provide Tier 2/3 technical support for customers and internal teams • Troubleshoot operating systems including Windows, Linux, and macOS • Troubleshoot cloud platforms including AWS, Azure, and GCP • Troubleshoot application stacks including Python, PostgreSQL, Nginx, and Node/npm ecosystems • Reproduce customer issues in test environments and identify root causes • Develop and document remediation steps, runbooks, and knowledge base articles • Collaborate with Engineering, DevOps, and Product teams to escalate and resolve bugs • Support deployments, upgrades, and migrations • Improve support processes, tooling, and automation

🎯 Requirements

• 3–7+ years of experience in technical support, systems engineering, or similar roles • Strong troubleshooting skills across multi-platform and cloud environments • Solid understanding of networking fundamentals, including DNS, HTTP/S, ports, firewalls, proxies, load balancers, SSL/PKI, REST APIs, and JSON • Knowledge of system logs and monitoring tools • Knowledge of cloud logging infrastructure • Experience writing technical documentation, troubleshooting guides, and customer-facing remediation steps • Strong written and verbal communication skills • Working knowledge of Terraform or similar Infrastructure-as-Code tools (preferred) • Scripting skills in Python, Ruby, PowerShell, or similar (preferred) • Experience in digital forensics and incident response industries (preferred) • Experience using EDRs, SOARs, and MDMs (preferred) • Ability to reproduce problems on virtualization platforms (preferred) • Understanding of enterprise authentication such as LDAP, SAML, and IPA (preferred) • Ability to troubleshoot network file shares, cloud storage, and auto-scaling groups (preferred) • Proficiency using web developer tools and proxies such as Burp Suite and/or Postman (preferred)

🏖️ Benefits

• Benefits, equity, and professional development budget are included in discussions of total compensation • Remote work (USA)

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