Product Support Engineer

Job not on LinkedIn

🕒 May 15

🇺🇸 United States – Remote

💵 $60k - $100k / year

⏰ Full Time

🟢 Junior

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 23%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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OnePay

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💳 Fintech

🏦 Banking

₿ Crypto

💰 $300M Series unknown on 2025-01

Fintech • Banking • Crypto

OnePay is a U. S. -based financial technology company that provides consumer-facing banking and payment products through partner banks. The app offers checking/savings with early pay and high-yield savings, a credit-builder program and secured Builder Mastercard, a CashRewards card with Walmart-focused cashback, investing and cryptocurrency trading, a digital wallet, pay-later options, and free tax filing for customers. OnePay partners with Coastal Community Bank, Lead Bank, Synchrony, and other providers for banking, card issuance, lending, and custody services; it is not itself a bank.

📋 Description

• Use AI to identify and implement operational improvements and efficiencies to build the future of Production Support • Investigate and resolve complex production issues that affects user experience • Interface with critical vendor systems using a mix of SQL and API calls to research a customer complaints • Commit fixes to our backend systems • Act as an engineering consultant for our Operations team to automate manual processes

🎯 Requirements

• At least 1 year of engineering experience with proficiency in at least one backend language. We use Node.js and Typescript throughout our stack, so an interest in learning and coding in Typescript is ideal • Experience with SQL and REST APIs • Excellent written communication skills paired with the ability to use them to collaborate with both technical and non-technical teams • Knowledge of payment systems (e.g. card processing, ACH), familiarity with AWS, and shell scripting experience with bash, zsh or similar is preferred

🏖️ Benefits

• Offers Equity