Payroll Services Supervisor

đź•’ October 13

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

đźź  Senior

đź§ľ Payroll

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Logo of OneSource Virtual

OneSource Virtual

501 - 1000 employees

Founded 2008

đź’Ľ Consulting

🏥 Healthcare

📦 Logistics

đź’° Series B on 2015-06

Consulting • Healthcare • Logistics

OneSource Virtual is a leading provider of business process as a service (BPaaS) solutions tailored for Workday customers. They specialize in automating administrative tasks related to payroll, benefits administration, and finance & accounting services. With a strong focus on accuracy and proactive support, OneSource Virtual helps organizations maximize their Workday investment, enabling them to reclaim internal resources and streamline processes through expert services and innovative technology.

đź“‹ Description

• Supervise and support a team of payroll employees processing customer payrolls on the Workday platform • Serve as the first point of escalation for payroll processing issues, discrepancies, and customer inquiries • Review and audit payroll runs for accuracy, compliance, and customer-specific requirements • Monitor daily team workload and task distribution, adjusting priorities to meet deadlines and SLAs • Provide real-time coaching and feedback to payroll employees • Track and report individual and team performance metrics • Support onboarding and training of new payroll specialists • Partner with the Manager or Senior Manager to implement process improvements • Maintain knowledge of federal, state, and local payroll regulations and communicate changes to the team • Assist with customer communication related to payroll questions, tax matters, and reporting • Ensure adherence to OSV policies, SOC audit controls, and data security standards

🎯 Requirements

• High School Diploma or equivalent • 5+ years of Payroll/Tax experience, with at least 1 year in a lead or supervisory capacity • Solid understanding of payroll compliance, tax regulations, and multi-state payroll processing • Demonstrated ability to prioritize workload and meet deadlines in a high-volume, deadline-driven environment • Strong attention to detail with a commitment to accuracy and quality • Excellent communication and interpersonal skills; comfortable coaching peers and interfacing with customers • Proficiency in Microsoft Suite • Experience with Workday Payroll preferred • Familiarity with other HCM platforms preferred • FPC (Fundamental Payroll Certification) or CPP (Certified Payroll Professional) designation preferred

🏖️ Benefits

• Values-based culture • Upward mobility • Professional development opportunities • Opportunities to learn and share ideas • Creative collaboration opportunities

Apply Now

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