Payroll Tax SME, Knowledge Expert

🕒 July 29

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🧾 Payroll

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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OneSource Virtual

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2008

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 Series B on 2015-06

Consulting • Healthcare • Logistics

OneSource Virtual is a leading provider of business process as a service (BPaaS) solutions tailored for Workday customers. They specialize in automating administrative tasks related to payroll, benefits administration, and finance & accounting services. With a strong focus on accuracy and proactive support, OneSource Virtual helps organizations maximize their Workday investment, enabling them to reclaim internal resources and streamline processes through expert services and innovative technology.

📋 Description

• Serve as the primary tax SME for Product and Engineering – ensuring features and logic are consistent with current regulations. • Translate customer and prospect feedback into prioritized product enhancement recommendations for consideration on the tax product roadmap. • Assist product leaders in prioritizing product initiatives and aligning engineering teams to execute key roadmap initiatives. • Participate in UAT to validate new releases against real-world tax scenarios across applicable customers and environments. • Assist in problem-solving complex or escalated customer issues spanning implementation, data mapping, file exports, agency interactions, and software usage, providing resolution with the authority of someone who understands both the tax rules and the underlying systems deeply. • Feed product learnings and market information back into the customer story/marketing assets to maximize the product’s differentiation and impact on the market. • Advise customers on complex tax configurations, best-practice usage, and escalated issues spanning data mapping, file exports, and agency interactions. • Handle one-off advisory requests – data reviews, scenario-specific guidance – that fall outside standard support workflows. • Act as an expert voice at critical points during the sales cycle where expertise can be highly leveraged; join select prospect conversations to answer deeper tax questions, build credibility, and help prospects understand how the solution addresses their specific tax challenges. • Assist in building and testing demo environments as needed that accurately represent product and service capabilities, ensuring demos are current, technically sound, and tuned to the audience. • Work closely with the Training team to translate deep tax and product knowledge into training content, configuration guides, and decision frameworks that scale the team's capabilities. • Interface with GTM, Sales, Support, Compliance, and Operations as the go-to tax knowledge resource – making complex knowledge accessible and actionable for each audience. • Stay current on federal, state, and local payroll tax regulatory changes and proactively communicate relevant updates to Product, Compliance, and customer-facing teams.

🎯 Requirements

• 12+ years in payroll, payroll tax, or tax operations with mastery of multi-jurisdictional payroll tax regulations, agency requirements, and filing and payment processes. • Deep, current knowledge of federal, state, and local payroll tax regulations and how they map to software configuration decisions and customer/market challenges. • Hands-on experience with payroll tax or HCM software at a functional depth beyond end-user familiarity. • Demonstrated ability to translate complex tax knowledge into clear, credible communication for diverse audiences. • Experience in customer-facing or advisory roles, with the presence to influence high-stakes product decisions. • Direct experience with end-to-end payroll tax filing software and services, impoundment, payment, and reconciliation platforms.

🏖️ Benefits

• Values-based culture • Upward mobility • Professional development opportunities