Customer Account Manager, Growth – French Speaking

🔥 18 hours ago

🇨🇦 Canada – Remote

💵 $75k - $90k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Ooma, Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2004

🏨 Hospitality

🏥 Healthcare

📣 Marketing

💰 $5.1M Venture Round on 2015-05

Hospitality • Healthcare • Marketing

Ooma, Inc. is a company that provides advanced communications and collaboration solutions, with a focus on delivering business phone systems, enterprise communications, and internet service solutions. Ooma offers affordable pricing plans for both small businesses and residential customers, including home phone and security systems. The company provides customizable business phone, video, and messaging solutions, as well as POTS line replacement options. Ooma serves various industries like hospitality, dental, and real estate and offers free equipment with certain service packages.

📋 Description

• Manage the customer lifecycle from post-implementation through contract renewal • Provide ongoing proactive account relationship management • Serve as the customer-facing voice for Ooma Enterprise • Build proactive relationships with the TOP 50 customer base • Work with enterprise clients on billing analysis and auditing • Manage ongoing contract renewal opportunities • Increase account retention and reduce churn • Guide customers in effectively using Ooma Enterprise products • Handle escalated customer service concerns through Freshdesk • Review and correct billing issues and assist collections for delinquent accounts • Find innovative ways to use AI in day-to-day work • Liaise with Implementation, Support, Sales, Engineering, and other internal teams to complete projects on time and identify product/service opportunities

🎯 Requirements

• Minimum of 2-5 years of SaaS account management, implementation or technical customer success experience, or equivalent industry experience • Proven success in growing existing accounts and relationships • Fluent in French or Québecois • Knowledge of accounting and billing fundamentals is a requirement • Knowledge of and experience with Hosted Telephony (VOIP/SIP) is a must • Confidence working with clients at multiple levels within an organization • Experience gathering data from multiple sources and creating customer-facing PowerPoints and Excels is a requirement • Demonstrated success in Project and Client Life-cycle Management is an asset • Strong aptitude for technology and ability/desire to learn new software • Ability to work independently and in a team environment with minimal supervision • Strong verbal and written communication skills • Ability to translate difficult technical terms and problems into relatable language • Excellent time management, organizational, problem-solving, and analytical skills • Post-Secondary education preferred • Eager to learn, adapt, and perfect your work

🏖️ Benefits

• Comprehensive Medical/Dental/Vision insurance for you and eligible dependents • GRSP including employer match • Employee Stock Purchase Plan • Unlimited paid time off as well as corporate holidays observed • Competitive compensation • Company perks