Technical Support Engineer, TSE

🕒 September 1

🇺🇸 United States – Remote

💵 $120k - $130k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 5%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ORDR

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

🏭 Manufacturing

📦 Logistics

🏨 Hospitality

💰 $40M Series C - Ordr on 2022-05

Manufacturing • Logistics • Hospitality

ORDR is a cybersecurity company that provides a SaaS platform for automated asset intelligence and security enforcement across IT, OT, and medical device environments. Its platform uses AI-informed orchestration to verify assets, correlate signals, prioritize risks, and enforce policy-driven controls in real time — shifting organizations from reactive insight to proactive, automated action. ORDR focuses on reducing attack surface and protecting critical infrastructure in industries such as healthcare, manufacturing, and enterprise environments.

📋 Description

• Own complex customer issues from intake and triage through resolution and follow-up, including customer communication and documentation • Lead high-impact customer escalations; drive coordination, updates, and restoration • Troubleshoot enterprise networking and visibility issues including TCP/IP, DNS, DHCP, ARP, VLANs, routing/switching, SNMP, SPAN/TAP, and related packet/flow behavior • Analyze logs, packet captures, system behavior, and API responses to determine root cause • Troubleshoot Linux-based appliances and enterprise infrastructure, including services, permissions, resource utilization, networking, and certificates • Troubleshoot SaaS, REST APIs, authentication, certificates, and third-party integrations • Reproduce customer issues and provide Engineering with evidence including reproduction steps, logs/pcaps, timelines, and environment details • Communicate technical findings, customer impact, workarounds, and resolution plans to technical and non-technical stakeholders • Create and maintain technical documentation, knowledge base articles, and runbooks • Mentor other engineers and improve support processes to reduce repeat incidents and improve time-to-resolution

🎯 Requirements

• 6+ years in Technical Support Engineering, Systems Engineering, Network Engineering, SRE, DevOps, or similar roles supporting production environments • Strong enterprise networking fundamentals and hands-on troubleshooting experience • Strong Linux troubleshooting and command-line skills • Experience troubleshooting REST APIs, HTTP/HTTPS, SAML, OAuth, and certificates • Experience with VMware vSphere / ESXi / vCenter or equivalent virtualization technologies • Hands-on experience with Wireshark, tcpdump, curl, Postman, and strong log-analysis skills • Proven track record handling production issues and high-severity escalations with urgency and ownership • Excellent written and verbal communication skills; able to produce clear technical updates and documentation • Ability to work independently while collaborating effectively across Engineering and Product • Preferred: IoT, IoMT, OT, network security, or network visibility domains • Preferred: Enterprise network management / monitoring platforms • Preferred: Familiarity with Kafka, Cassandra, PostgreSQL, or distributed systems • Preferred: ServiceNow, Jira, Zendesk, or similar ticketing/support tools

🏖️ Benefits

• Work with cutting-edge security and visibility technology as part of a collaborative, remote-first team • Professional development through training, mentorship, and peer collaboration • Opportunity to shape customer experience and outcomes in a high-growth company addressing real-world enterprise challenges