Salesforce Solution Architect, Service Cloud – Field Service Lightning

🕒 May 30

🦌 Connecticut – Remote

🦌 Connecticut – Remote

💵 $138k - $165k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

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Otis Elevator Co.

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1853

🚗 Transport

🏢 Enterprise

Transport • Enterprise

Otis Elevator Co. is a leading global provider of elevator and escalator manufacturing, installation, and service. With over 2. 3 million units maintained worldwide, Otis facilitates the daily movement of billions, making it one of the most recognizable names in urban mobility. The company offers a wide range of products from low-rise to high-rise elevators, alongside modernization and safety upgrades. Otis is known for its commitment to technological innovation, safety, and sustainability, with its products being integral to many iconic buildings and busy transport hubs worldwide.

📋 Description

• Collaborate with business product owners to leverage out-of-the-box Salesforce Service Cloud and Field Service Lightning capabilities • Achieve measurable reductions in call center talk time and improve work assignments for field staff • Lead the deployment of Salesforce Field Service Lightning to multiple countries • Protect the product by implementing standard business processes and practices across locations • Maintain adherence to a goal of less than 20% system customization • Continuously assess and optimize the Salesforce platform providing ongoing support for enhancements and improvements

🎯 Requirements

• Bachelor’s in Computer Science, IT, or related field • Salesforce Lightning BA certification (required) • Agile/Scrum certifications (preferred) • Salesforce Solution Architect experience (Service Cloud & Field Service) • Expertise in scalable, business-aligned solution design • Strong stakeholder management and communication skills • Business-facing experience with Service Cloud & Field Service • Experience with Agile tools (Azure DevOps preferred) • Solid understanding of Agile methodology • Salesforce Service Cloud Solution Architect cert (preferred) • Salesforce Field Service Solution Architect cert (preferred) • Product management experience (backlog prioritization) • Multilingual (EN/FR/DE/IT/ES) a plus • Up to 20% travel required • Availability to work EST hours • Authorization to work in the U.S. without sponsorship

🏖️ Benefits

• 401(k) plan with a generous company match and automatic retirement contribution • Comprehensive medical, prescription drug, dental, and vision coverage • Three weeks of paid vacation • Paid company holidays • Paid sick leave • Employee assistance programs • Wellness incentive programs • Life insurance • Disability coverage • Voluntary benefits including options for legal, pet, home, and auto insurance • Generous birth/adoption and parental leave benefits • Adoption assistance • Tuition reimbursement program • Recognition for service anniversaries and performance bonuses