Technical Area Manager – TAM

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🕒 June 24

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OXE Marine

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2012

🏭 Manufacturing

📦 Logistics

🔧 Hardware

💰 $6.6M Post-IPO Equity - OXE Marine on 2022-11

Manufacturing • Logistics • Hardware

OXE Marine is a manufacturer of high-torque diesel outboard engines and marine propulsion systems designed for commercial, governmental, and heavy-duty recreational vessels. Their product lineup (including the OXE300, OXE250, OXE225 and related Jet-Tech variants) emphasizes fuel efficiency, high alternator output (up to 180 A), and robust belt-driven transmissions engineered for constant heavy loads and demanding workboat operations. OXE also provides integrated digital services (OXE Connect) for live engine data, remote diagnostics and fleet monitoring, plus a global dealer network and a range of rigging, controls, displays and accessories.

📋 Description

• Conduct site visits to support customers with engine installation, commissioning, and troubleshooting. • Conduct commissioning of engines including sea trials and HAT and SAT documentation. • Serve as the primary technical liaison for dealers, distributors, and end users in your region. • Ensure customer cases are followed through from initial contact to final resolution. • Monitor and respond to technical support requests in a timely and professional manner. • Oversee and administer the warranty process for your area, ensuring accurate and complete documentation. • Identify, report, and track product quality issues, both internally and externally. • Review and quality-check field service reports and technical documentation before submission. • Make qualified recommendations to the Engineering team based on field observations and recurring issues. • Monitor and evaluate dealer and distributor technical competence within your network. • Support and guide dealers in technical matters, service processes, and OXE product knowledge. • Assist in business plan development for dealers looking to expand their OXE service and sales capabilities. • Contribute to the development and delivery of training programs for the dealer network. • Maintain accurate installation records, field reports, and service documentation. • Communicate relevant technical and operational information between internal departments. • Participate in the continuous improvement of aftermarket processes, reporting structures, and digital tools. • Represent OXE Marine professionally in all customer and partner interactions.

🎯 Requirements

• 6–8 years of experience in the marine service industry or working with marine propulsion systems • Strong mechanical and/or electrical background with hands-on diagnostic skills • Solid knowledge of diesel engines, preferably common rail systems • Practical understanding of outboard engine installation and vessel integration • Valid US boat license and ability to obtain a passport for international travel • Strong communication skills in English, written and spoken • Ability to work independently, manage priorities, and thrive in a remote working environment • Customer-oriented, service-minded, and solution-focused

🏖️ Benefits

• 401(k) with employer matching • Health, dental & vision insurance • Life insurance • Employee assistance program • Paid time off • Flexible schedule Monday to Friday • Occasional weekends are required, with time in lieu of work