Account Manager

🕒 September 17

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $105k - $126.5k / year

⏰ Full Time

🟠 Senior

🔴 Lead

💰 Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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PagerDuty

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

📣 Marketing

💰 $90M Series D on 2018-09

Consulting • Logistics • Marketing

PagerDuty is the central nervous system for a company’s digital operations, helping organizations deliver a perfect digital experience to their customers. With a focus on real-time issue identification and response, PagerDuty enables over 18,000 businesses, from digital disruptors to Fortune 500 companies, to improve their digital operations. The company emphasizes creativity and a commitment to benefiting customers and employees alike, driving a movement toward reinventing how organizations operate in a connected world.

📋 Description

• Own a portfolio of existing customers to ensure adoption, value realization, and retention • Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities • Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management • Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early • Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes • Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption • Serve as the primary point of contact for a portfolio of existing SaaS customers • Partner with cross-functional teams to deliver exceptional customer outcomes and drive revenue growth

🎯 Requirements

• 7+ years of combined customer-facing experience, including Account Management, Customer Success, or Renewals • 4+ years of proven success managing renewals and growth within a SaaS environment • Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker • Bachelor’s degree or equivalent experience • Demonstrated ability to leverage data analytics and health metrics to manage and retain customer accounts • Prior enterprise sales expertise leveraging MEDDPICC & Value Selling • Experience working with enterprise software customers or in a DevOps environment • Strong understanding of AI-powered tools and how they can be leveraged to drive efficiency and insight • Proven history of achieving revenue and retention goals through consultative account management • Strong collaboration, negotiation, and problem-solving skills • Must reside in an eligible location

🏖️ Benefits

• Competitive salary • Comprehensive benefits package • Flexible work arrangements • Company equity • ESPP (Employee Stock Purchase Program) • Retirement or pension plan • Generous paid vacation time • Paid holidays and sick leave • Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO • Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws) • Paid volunteer time off: 20 hours per year • Company-wide hack weeks • Mental wellness programs • Bonus and commission eligibility • Benefits eligibility may vary by role, region, and tenure