Senior Engineering Manager, Customer Runtimes

🔥 0 minutes ago

🌐 Canada, United States – Remote

🇨🇦 Canada – Remote 🇺🇸 United States – Remote

💵 $170.4k - $213k / year

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

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Pantheon Platform

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

Pantheon Platform is the WebOps platform for managing websites built on Drupal and WordPress. The company focuses on empowering developers, IT professionals, and marketers to develop, test, and release website changes quickly and reliably, thereby enhancing the management of single or multiple websites. With its cloud-native software, Pantheon aims to help organizations create value through efficient website operations.

📋 Description

• Lead and manage a sizable team of software engineers building scaled infrastructure services for customer Drupal, WordPress, and Next.js sites • Guide the team through organizational changes, challenges, and uncertainties while maintaining productivity and morale • Coach, mentor, and develop engineering talent • Manage multiple critical projects with shifting priorities and ensure high-quality delivery while considering on-call and operational burden • Align team priorities with organizational objectives and advocate for beneficial changes • Lead architecture discussions, review critical code, provide constructive feedback, and contribute to technical discussions • Craft team and organizational goals with immediate team members and cross-functional stakeholders • Communicate complex technical concepts clearly, verbally and in writing • Translate high-level goals into actionable tasks, provide feedback, and allocate work autonomously within the team’s scope • Own the health and progress of Pantheon’s largest infrastructure footprint

🎯 Requirements

• 12+ years of experience in software development, with a solid foundation as a Staff or Principal engineer demonstrating deep technical expertise • 3+ years of direct people management experience, including large global teams, mentoring Staff engineers, and balancing multiple subteams • Track record of driving performance management and cultivating a high-performance engineering culture, setting clear expectations, delivering candid feedback, and developing engineers at all levels through structured growth and calibration processes • Proven ability to deliver multiple simultaneous projects successfully, working directly with customers and external communities • Experience leading cloud and infrastructure modernization initiatives spanning large critical fleets • Fluency with AI coding assistants and a point of view on how they change how teams work • Strong practice of Agile, Scrum, or other structured development methodologies • Direct experience designing platforms running cloud-based applications at broad scale • Deep understanding of distributed systems, scalable cloud architectures, and cloud technologies, including Kubernetes/K8S, GCP GKE, AWS ECS/EKS, Google Cloud Run, AWS Lambda, MySQL, MariaDB, Cloud SQL, Redis, and Memcached • Production experience running and automating large Linux-based fleets using Infrastructure-as-Code tools such as Terraform and dynamic provisioning systems • Deep understanding of computer science fundamentals, including data structures and algorithms • Working knowledge of Python, Golang, or other modern programming languages • Visa sponsorship is not available at this time

🏖️ Benefits

• Industry competitive compensation and equity plan • Paid Time Off (PTO), Paid Sick Leave (PSL) and 12 Paid Company Holidays • Full medical coverage (Extended health care, dental, vision) • Top-of-line equipment • In-office workspace (Vancouver, BC Canada) • Monthly allowance for wellness, reading and access to LinkedIn Learning for continued development • Events and activities both team-based and company wide that inspire, educate and cultivate