Operations Lead, Coaching

🔥 13 hours ago

🏄 California – Remote

🏄 California – Remote

💵 $110k - $135k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

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Pathstream

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 Venture Round on 2021-08

Consulting • Healthcare • Logistics

Pathstream is a company focused on upskilling and empowering workers with critical digital skills needed for the future of work. They offer programs that enhance productivity by providing targeted skill-building and career clarity. Their solutions aim to improve frontline workforce retention and drive digital transformation in businesses by developing a more tech-savvy workforce. Pathstream also champions diversity by helping to build a diverse talent pipeline. They combine AI-driven skill-building with human coaching to support career development and enhance managerial capabilities, ensuring employees are well-equipped for evolving roles in the digital world.

📋 Description

• Build the onboarding engine that takes a new coach from offer to first learner call quickly and confidently, and make it work at 3x today's volume. • Own the coach operating system: tools, access, partner context, and policies, so coaches spend their time coaching, not hunting for information. • Find what's broken or slow, dig to the root cause, and ship durable fixes (automation, better tooling, clearer process) rather than workarounds. • Own the data behind coaching: keep databases and key metrics clean so leadership can make staffing and program decisions with confidence. • Turn coach feedback into strategic system and process updates. • Partner with Program and Client Success to staff client engagements well and make coaching a strategic lever for client outcomes. • Help design how we recruit and manage coaches as the team and the work evolve. • Work closely with Program and Client Success, as well as Product and Engineering, to help shape how coaching evolves at Pathstream.

🎯 Requirements

• A minimum of 4 years in operations, project management, consulting, or similar, ideally somewhere fast-moving. • You've built or rebuilt a process or system and can point to the results. • You get bored doing the same thing twice, so you automate it, template it, or eliminate it. • You're comfortable with data: spreadsheets, databases, dashboards. You use numbers strategically to inform day-to-day operations and longer-term planning. • You're organized enough to juggle lots of moving pieces, and calm when priorities shift. • You write and communicate clearly, and people across teams trust you to get things done. • You care about education, coaching, or helping people grow at work.

🏖️ Benefits

• Transparent and social culture, challenging work, fast learning cycles, practical training, and meaningful feedback • Strong sense of ownership and strategic work that impacts our product, users, colleagues, business, and world • 100% employer-paid medical, dental, and vision insurance coverage for you and 50% for your partner/spouse and dependents • Flexible spending account (health) • Employee Assistance Program (mental health, financial health, legal support, and more) • Free access to wellbeing apps like Ginger and Headspace • Flexible paid time off and 13 paid holidays • Generous paid parental leave • Short and long-term disability insurance (100% company paid) • Annual professional development budget • Company-provided laptop • Remote-first culture • Life insurance (100% company paid) • Optional supplemental life insurance • 401(k) • Discounted pet insurance

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