Technical Support Engineer

🕒 March 18

🇺🇸 United States – Remote

💵 $128.3k - $147.2k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

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Paxos

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

₿ Crypto

💳 Fintech

💰 Corporate Round - Paxos on 2022-01

Crypto • Fintech

Paxos is a regulated blockchain infrastructure and trust company that builds enterprise-grade digital asset solutions, including issued stablecoins, custody, and crypto brokerage services. The company provides stablecoin issuance and redemption (e. g. , USDP, PYUSD, USDG, PAXG), payments and payout rails, and custody/trading infrastructure for institutions, emphasizing regulatory oversight, transparency, and compliance across jurisdictions. Paxos partners with major enterprises to enable payments and tokenization while operating under trust charters and payments licenses.

📋 Description

• Define and Evolve Support: Partner with leadership and cross-functional teams to design support operations that anticipate customer needs and continually raise the bar for service. • Client Onboarding Collaboration: Work closely with Solutions Engineers to architect onboarding experiences for high-profile enterprise clients, combining technical know-how with a deep understanding of user journeys. • Proactive Support: Monitor platform activity and collaborate with developers, infrastructure, and product to spot and solve pain points before they impact clients. • Strategic Partnership: Build relationships with big-name institutions, acting as both a technical expert and advocate for client success throughout their lifecycle at Paxos. • Continuous Innovation: Document breakthroughs, codify new best practices, and lead post-incident reviews that shape how support scales for rapid growth. • Industry Leadership: Stay plugged into fintech, cloud, blockchain, and SaaS trends.

🎯 Requirements

• Experience (2-3+ years) in technical support or customer-facing engineering roles • Thrive in startup environments, valuing speed, autonomy, and ability to set direction • Comfortable collaborating with senior stakeholders, including engineers, product managers, and external institutional clients • Deep troubleshooting, documentation, and incident management skills • Familiarity with modern cloud platforms, APIs, and compliance landscape of fintech • Appetite for ownership: proactively contribute ideas, champion best practices, and iterate quickly • Bonus: direct experience in blockchain, crypto, or digital asset platforms.

🏖️ Benefits

• competitive total compensation and benefits package • equity and bonuses based on individual and company performance • eligibility for bonuses dependent on job level