Technical Support Analyst

Job not on LinkedIn

🕒 March 17

🇺🇸 United States – Remote

💵 $72k - $83k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Simbe Robotics

WebsiteLinkedInAll Job Openings

11 - 50 employees

🛒 Retail

🤖 Artificial Intelligence

☁️ SaaS

💰 Convertible Note on 2022-07

Retail • Artificial Intelligence • SaaS

Simbe Robotics is a retail technology company that provides multimodal shelf intelligence solutions to improve in-store operations for retailers. Their platform, featuring the autonomous robot Tally, uses computer vision and AI to track product location, stock levels, and pricing, providing real-time data and insights. Simbe aims to digitize stores for complete visibility, enhancing efficiency by reducing out-of-stocks and improving pricing accuracy. Their solutions are designed to help retailers manage inventory effectively, increase sales, and enhance the shopping experience, all while operating at a global scale. Recognized as a technology leader, Simbe Robotics empowers store teams with actionable data and significant ROI.

📋 Description

• Investigate and resolve incoming customer issues using internal diagnostics, system data, logs, and support tooling. • Drive issues through to resolution, not just triage. • Reproduce and analyze reported issues with rigor. • Gather relevant data and diagnostic context. • Work with Engineering and Operations to resolve issues that require cross-functional input. • Build scripts, automations, or lightweight tools to accelerate investigation workflows. • Identify recurring issues and systemic failure patterns across the customer base. • Contribute to internal support documentation, runbooks, and escalation procedures.

🎯 Requirements

• Bachelor's degree or equivalent practical experience • Demonstrated technical troubleshooting ability for hardware, software, or systems • Ability to analyze telemetry data, logs, and operational metrics to diagnose root causes • Experience using scripting (Python, SQL, bash, or similar) or automation tools to reduce manual work • Demonstrated ability to use AI tools and agents to accelerate investigation and analysis workflows • Strong analytical thinking and methodical approach to problem-solving • Excellent written communication — ability to document clearly and communicate technical findings to non-technical stakeholders • Comfortable learning new systems and tooling quickly.