Customer Service Analyst – Mid-Level

🕒 6 days ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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PDI Technologies

WebsiteLinkedInAll Job Openings

501 - 1000 employees

📦 Logistics

💼 Consulting

📣 Marketing

Logistics • Consulting • Marketing

PDI Technologies is a company that provides data-driven technology solutions to convenience-centric businesses. The company offers a range of services including logistics, consumer engagement, loyalty programs, cybersecurity solutions, and enterprise resource planning (ERP) and back office systems. PDI Technologies helps businesses in the convenience retail sector, petroleum wholesale industry, and consumer packaged goods market to optimize operations, increase profitability, secure data, and engage consumers. Their offerings also include insights and analytics to help businesses understand consumer behavior and market trends. With over 40 years of experience, PDI Technologies supports over 1,500 companies worldwide.

📋 Description

• Assist customers with PDI Enterprise software issue resolution • Identify, analyze, and resolve customer issues • Document work in case notes and escalate issues appropriately • Work closely with SMEs and Software Engineers to create knowledgebase content • Participate in ongoing training and development • Assist with software quality assurance • Create change requests for software enhancements based on customer feedback and issues • Occasionally instruct classes on PDI products or industry best practices for internal and external customers • Mentor team members to address and resolve customer concerns • Provide feedback to development when indicated • Provide on-call after-hours support for evenings, weekends, and holidays as required

🎯 Requirements

• Top-notch customer service skills and ability to build rapport • Demonstrable ability to troubleshoot complex software issues and test software applications • Exceptional written and verbal communication • Ability to translate complex technical issues into layman’s terms • Ability to multi-task and prioritize issues in a fast-paced work environment • Desire and ability to support and train customers via phone, remote connections, or in person • Proficiency with MS Office Suite • Proficiency with Microsoft SQL preferred • Prior experience as end user, or supporting PDI Enterprise preferred

🏖️ Benefits

• Competitive salary • Market-competitive benefits • Quarterly perks program • Ample time off [time away] • Hybrid working arrangements where appropriate • Continuous learning • Professional certifications • Leadership development opportunities • Supportive, diverse, and inclusive work environment