Trade Sales Consultant

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🕒 January 20

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Pella Windows & Doors of North Carolina and Southwest Virginia

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51 - 200 employees

Founded 1953

🛒 Retail

Retail • Construction

Pella Windows & Doors of North Carolina and Southwest Virginia is a company specializing in high-quality window and door solutions for homeowners and construction projects. They offer a wide range of products including replacement windows, patio doors, front entry doors, and various window styles such as bay, casement, and sliding windows. Pella has been recognized for its innovation in design and quality since 1925, providing customized and energy-efficient windows and doors for both residential and professional contractors. They also offer free in-home consultations to help customers choose the best products for their needs.

📋 Description

• Achieving individual sales and customer satisfaction goals and objectives. • Networking, lead and referral generation. • Actively represent Pella at company sponsored events, professional group’s invitations to discuss and/or present Pella products, trade association meetings and/or builder home shows. • Generating sales by acquiring new customers while building loyalty within existing customer relationships. • Responding to client concerns and applies independent decision making while striving for first-time resolution on all client problems/issues. • Maintaining exceptional level of expertise of products/services relating to Pella’s customers, as well as staying abreast of the competitive landscape. • Striving to build strong customer relationships by engaging in a consultative sales approach to recommend the products, total solutions and consistent follow up that satisfy the needs of the customer. • Ensuring quotes and orders are accurate following company sales procedure. • Educating customers on manufacturer installation guidelines and measuring of openings to ensure accuracy of product ordering and applications. • Leveraging other Pella team members/departments to assist with specific product requirements. • Thanking clients and encourage a continuing relationship by acting as their central point of contact. • Understanding of and adherence to the Trade Selling Process in all aspects of sales related interactions. • Collaborating with the Operations teams to ensure successful after sale service requirements and installations. • Interacting with Account Receivable department to address any potential billing/payment issues of customer. • Strong CRM systems tools capabilities leveraged to managed all customer interactions and proactively communicate to customers. • Occasionally working variable, non-traditional hours and making themselves available for customers during evenings and weekends.

🎯 Requirements

• Bachelor’s degree (B. A.) from four year college or university; or one to two years related experience and/or training, or equivalent combination of education and experience. Individual’s motor vehicle record must also comply with company requirements. • Ability to read and analyze documents related to contracts and work documents. • Ability to write reports and business correspondence. • Ability to verbally present information and respond to questions from customers, managers, and the general public.

🏖️ Benefits

• RRSP Matching contribution • Profit Sharing contribution • Robust benefits plan • Competitive commission and bonus plan