Director of Player Development

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🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 $130k - $160k / year

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 0%

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Penn Interactive

WebsiteLinkedInAll Job Openings

201 - 500 employees

🎲 Gambling

🎮 Gaming

🛍️ eCommerce

Gambling • Gaming • eCommerce

Penn Interactive is an interactive gaming company headquartered in Philadelphia, with additional offices in Greenfield, MA, and Cherry Hill, NJ. As the digital arm of PENN Entertainment, it manages various digital products, including the Barstool Sportsbook. The company is focused on fast-paced growth in the sports betting and online casino space, leveraging partnerships with Barstool Sports and theScore to offer a unique sports betting experience through mobile apps and retail locations.

📋 Description

• Own and oversee Player Development performance across online sportsbook and iCasino products in assigned states and provinces • Directly oversee and develop all VIP Managers within the assigned region • Direct the casino marketing function for PENN Interactive • Drive revenue, grow the VIP database, and expand key markets • Lead regional VIP strategy to achieve sales metrics, customer engagement, market share, and net revenue goals • Assist with department processes and compliance initiatives to improve operations, efficiency, and service • Provide the Vice President of VIP with KPI reporting and performance reviews for managers, hosts, and associates • Monitor competitor VIP market offerings and leverage insights to acquire and retain VIP wallet share • Maintain knowledge of front-end products, technology, casino games, sportsbook bet types, and payment options; educate regional staff • Build top-of-funnel opportunities targeting high-value players and social spaces • Oversee member welcomes, investigations, loyalty, sales, surveys, and lapsed-member reactivation • Use daily reporting and analysis to make business decisions • Support creation and implementation of department initiatives, policies, and regional sales incentive programs • Communicate with Risk and Trading, Responsible Gaming, Payment, and AML teams

🎯 Requirements

• At least 5+ years of gaming experience, online or with a brick-and-mortar casino • At least 3+ years of management experience with a proven track record of successfully managing a sales team and driving revenue • At least 2+ years of experience with an online gaming operation • Proven experience in online gaming, customer service, concierge, luxury telemarketing, or other account management • Excellent computer skills with an emphasis on Excel • Excellent communication skills and telephone etiquette • Proficient in data management tools • Ability to develop, review, and comprehend player tracking screens, reports, and necessary documentation • Ability to communicate effectively with external contacts and all levels of stakeholders • Ability to travel and attend on- and off-property events throughout the United States and Canada • Ability to oversee and supervise high-level events for top customers and team members • Must be able to qualify for licenses and permits required by federal, state, and local regulations • Passion for sports, casino, and/or sports and casino betting

🏖️ Benefits

• Commission eligibility for most sales positions under an applicable plan • Bonus eligibility for most non-sales positions • Best-in-class benefits for eligible employees • Personalized support options, expert guidance, and always-on tools supporting physical, financial, and emotional well-being

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