Private Cloud Service Delivery Manager

🕒 6 days ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $104k - $166k / year

⏰ Full Time

🟠 Senior

🔴 Lead

☁️ Cloud Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Peraton

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Peraton is a mission-focused enterprise that supports national security initiatives through advanced IT and cyber services. They provide capabilities in areas such as cyber defense, cloud operations, engineering, and intelligence. With a commitment to solving complex challenges, Peraton integrates data-driven technologies to ensure mission success for their military and government clients.

📋 Description

• Maintain overall operational accountability for Private Cloud, network, and AI Platform service delivery • Ensure SLA attainment across all applicable service tiers • Manage compute and VM lifecycle management across the Austin Data Center and San Angelo Data Center • Provide AI Platform service delivery when the optional sovereign AI Platform is implemented • Lead day-to-day incident and problem management, including Tier 2 and Tier 3 support • Manage ServiceNow service catalog fulfillment • Maintain CMDB accuracy and configuration management • Coordinate service delivery across Private Cloud, network, compute, storage, cloud, and AI/GPU environments as applicable • Monitor operational performance and ensure achievement of contractual service levels • Coordinate with other service delivery teams and vendors within the MSI/multi-vendor operating model • Support continuous improvement of service management and operational processes

🎯 Requirements

• 12 years of experience, potentially including supervisory or management experience • 7+ years of private cloud or enterprise data center managed services operations experience • Hands-on experience with VMware vCenter/vSphere or an equivalent hypervisor platform • Experience managing tiered storage environments, including SAN/NAS, with compute environments • Experience with ITIL-based service management operations • Experience managing infrastructure in a government or regulated environment • Familiarity with the ServiceNow ITSM platform • Experience working within MSI/multi-vendor government IT delivery models • Demonstrated experience with incident management, problem management, SLA management, and enterprise service delivery • Strong operational leadership and communication skills • VMware Certified Professional (VCP) or equivalent certification • Must be a US Citizen • Must be able to obtain and maintain the required agency clearance • Preferred: Experience with AI/ML infrastructure • Preferred: Experience with GPU compute environments • Preferred: Experience supporting cloud AI platforms • Preferred: Experience with sovereign AI platforms • Preferred: ITIL v4 Foundation certification • Preferred: Cloud architecture certification, such as AWS, Azure, or equivalent • Preferred: Experience operating large-scale private cloud or data center environments across multiple physical locations • Preferred: Experience supporting state government, federal government, or other highly regulated IT environments • Preferred: Experience managing high-availability infrastructure with stringent SLA requirements

🏖️ Benefits

• Employees may be eligible for overtime • Shift differential may be available • Discretionary bonus may be available