Business Relations Manager

🕒 March 18

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Grifols

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1909

🧬 Biotechnology

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Biotechnology • Healthcare Insurance • Pharmaceuticals

Grifols is a global healthcare company dedicated to improving the health and well-being of people around the world. They focus on the development, production, and distribution of innovative plasma-derived medicines and have a strong commitment to research and development in the pharmaceutical sector. Grifols aims to provide solutions for patients with rare diseases and chronic conditions, contributing significantly to the field of biotechnology and healthcare.

📋 Description

• Build and develop deep, impactful relationships with Canadian key opinion leaders to secure and maintain strong brand recognition and preference for Grifols' products and services, driving strong pull-through demand for Grifols' products to achieve annual sales goals • Develop annual territory plan, working with the Deputy Director Business Relations, to outline annual customer advocacy development goals, product branding objectives, and clearly defined measures of success for effective customer relationship management • Support an effective and collaborative team environment by participating in regular team meetings and driving a culture of innovation, creativity, value and teamwork that effectively reflects Grifols' desired behaviours and attitudes • Establish regular self-directed learning to enhance expertise and knowledge on Grifols' products, programs and services, as well as market knowledge expertise including blood operators, Canadian compliance, and local hospital policies and procedures as it pertains to Grifols' products and services • Model leadership behaviours in alignment with Grifols' code of conduct, to preserve the identity that sets us apart by conducting day-to-day tasks, activities and customer interactions based on honesty, integrity and ethical values

🎯 Requirements

• University degree or equivalent • At least 5 years of relevant experience in a biotech, pharmaceutical or regulated environment; with working knowledge of Canada's Blood Operators, and the plasma derived medicines industry in Canada • Excellent customer relationship management and proven success in building customer advocates • Superior knowledge of Canada business/industry regulations and Grifols' products and services • Excellent communication skills, and ability to manage internal and external customer expectations • Knowledge of performance evaluation metrics in a business setting and ability to adopt new tools/approaches for tracking • Strongly collaborative • Demonstrated flexibility for exploring alternative methods for goal achievement • Strong business acumen with sound judgement • Self-directed learner and highly motivated to be product and knowledge expert • Ability to travel both in-province and out-of-province for ~75-85% of job requirement *Depending on the area of assignment, directly related experience or a combination of directly related education and experience and/or competencies may be considered in place of the stated requirements. Candidate must have demonstrated leadership and team building skills and proven success in building customer advocates.

🏖️ Benefits

• Work is performed in the field in physician and healthcare provider offices or local meeting locations. • Can sit for longer periods on flights. • Repetitive hand movement of both hands with the ability to make fast, simple, repeated movements of the fingers, hands, and wrists. • Occasionally bends and twists neck. • Light to moderate lifting and carrying objects with a maximum lift of 25lbs. • Frequently drives to site locations. • Able to communicate information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken and written words and sentences. • Interacts with others, relates information to diverse groups.