Technical Support Engineer

🕒 September 3

🦌 Connecticut, Maine, +4 more states – Remote

🦌 Connecticut – Remote 🦞 Maine – Remote 🗻 New Hampshire – Remote 🍂 Massachusetts – Remote ⚓ Rhode Island – Remote 🍁 Vermont – Remote

💵 $35 - $61 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 30%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Philips

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

⚕️ Healthcare Insurance

🧬 Biotechnology

Healthcare • Healthcare Insurance • Biotechnology

Philips is a global health technology company committed to improving people's health and well-being through meaningful innovation. They focus on various domains including personal health, diagnosis and treatment, and connected care, striving to provide advanced technologies and solutions that enhance health outcomes for individuals and healthcare providers alike.

📋 Description

• Provide first-line technical support for PACS systems • Troubleshoot and resolve customer issues to ensure customer satisfaction • Receive, prioritize, and manage service requests across multiple communication channels • Document support activities and resolutions in the service management system • Escalate complex technical issues and collaborate with senior engineers and cross-functional teams • Ensure support activities comply with regulatory requirements • Communicate solutions and next steps clearly to customers • Participate in ongoing training and knowledge development • Contribute to continuous service improvement • Support a critical hospital customer in mission-critical healthcare technology environments • Perform field-based work, generally at customer or supplier locations

🎯 Requirements

• Minimum 2 years of experience in technical support or a related field with vocational education, or a bachelor’s degree with no prior experience required • Experience with PACS, imaging informatics, or Philips Vue PACS preferred; direct Philips Vue PACS experience is a plus but not required • Troubleshooting, customer service, technical documentation, service operations, and resolving technical issues in a structured support environment • High school diploma, vocational education, or bachelor’s degree in Engineering, a Medical field, a Science-related field, or equivalent discipline • Strong on-premises IT, root cause analysis, product installation, product repair and maintenance, and monitoring service performance through KPIs • Collaborative communication and ability to build effective working relationships across teams • Ability to document technical findings clearly and make informed decisions under direct supervision • Experience with regulatory compliance, data analysis and interpretation, and supporting customers in critical service environments is a plus • Must satisfy minimum physical, cognitive, and environmental job requirements with or without accommodation • US work authorization required; candidates requiring current or future visa sponsorship will not be considered • Must reside in or be willing to relocate to the New England territory

🏖️ Benefits

• Generous PTO • 401k with up to 7% match • HSA with company contribution • Stock purchase plan • Education reimbursement • Other Philips Total Rewards benefits • Annual incentive bonus, sales commission or long-term incentives may be offered • No company relocation benefits