Manager, Professional Services

🕒 July 13

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PointClickCare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

💰 Secondary Market on 2022-03

Healthcare • Consulting • Healthcare Insurance

PointClickCare is a cloud-based software provider focused on improving care collaboration and financial health in the healthcare industry. The company offers a comprehensive platform that connects care teams with important data, allowing for seamless care transitions and better patient outcomes. By streamlining operations for skilled nursing facilities, senior living communities, and other healthcare providers, PointClickCare helps reduce inefficiencies, manage medication orders, ensure compliance, and improve financial performance. PointClickCare also fosters innovation and quality improvements in healthcare through integrated care coordination and actionable insights across data silos.

📋 Description

• Lead a team responsible for the effective delivery of software solutions to customers • Ensure high quality, efficient and profitable delivery of Professional Services • Manage a high performing, enthusiastic team of diverse consulting professionals • Oversee a team of Clinical/Pharmacy Software Implementation Consultants supporting multiple service engagements • Innovate and evolve methods and practices to drive operational excellence • Collaborate with internal stakeholders for business growth strategies • Conduct performance evaluations and mentor the team • Partner with the Services Pre-Sales Team to complete statements of work

🎯 Requirements

• Undergraduate degree or equivalent work experience (preferred) • Demonstrated management experience in an enterprise software environment (preferably SaaS) • Demonstrated ability and experience in customer-facing positions (professional services, consulting, management) • Experience managing a diverse and remote team, including recruiting, training, staffing, and performance management • Knowledge of PointClickCare’s clinical/pharmacy solutions and the LTPAC landscape is an asset • Strong operational management, project management, consulting, and process improvement skills • Experience with change management principles and resilience to adapt with pivots in strategies and goals • Experience in the planning and implementation of PointClickCare and/or EHR equivalent software; strong preference for experience in Healthcare (preferably LTPAC) • Demonstrated expertise supporting the sales of professional services, including developing statements of work, pricing, and large-scale proposal development including but not limited to RFI, RFQ and RFPs • Demonstrated ability to manage ambiguity and apply problem-solving skills to unique situations • Demonstrated experience succeeding in a fast-paced environment and managing multiple projects simultaneously • Excellent presentation skills, customer service, team building skills • Proven track record of successful delivery of enterprise projects

🏖️ Benefits

• Benefits starting from Day 1! • Retirement Plan Matching • Flexible Paid Time Off • Wellness Support Programs and Resources • Parental & Caregiver Leaves • Fertility & Adoption Support • Continuous Development Support Program • Employee Assistance Program • Allyship and Inclusion Communities • Employee Recognition … and more!