Software Implementations Consultant II – EHR For Practice Groups

🕒 6 days ago

🇺🇸 United States – Remote

💵 $80k - $90k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 Solutions Engineer

🚫👨‍🎓 No degree required

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This company has sponsored H1B visas in the past.

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PointClickCare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

💰 Secondary Market on 2022-03

Healthcare • Consulting • Healthcare Insurance

PointClickCare is a cloud-based software provider focused on improving care collaboration and financial health in the healthcare industry. The company offers a comprehensive platform that connects care teams with important data, allowing for seamless care transitions and better patient outcomes. By streamlining operations for skilled nursing facilities, senior living communities, and other healthcare providers, PointClickCare helps reduce inefficiencies, manage medication orders, ensure compliance, and improve financial performance. PointClickCare also fosters innovation and quality improvements in healthcare through integrated care coordination and actionable insights across data silos.

📋 Description

• Serve as the principal liaison for the Practice Groups EHR delivery team • Lead software implementation and training of best practices in Long-Term and Post-Acute Care environments • Document customer requirements and translate technical requirements into system configurations • Lead business discovery and develop delivery approach recommendations • Ensure data quality, integrity, and security for customer databases • Validate implementation plans and manage communication among project stakeholders • Prepare and deliver customer implementation training based on adult learning principles • Define training expectations and deliver train-the-trainer programs • Conduct learning-needs and readiness assessments • Support customer change management, adoption, and user readiness • Troubleshoot configuration issues and recommend configuration improvements • Maintain training databases for product releases and enhancements • Build stakeholder relationships and communicate issues, risks, escalations, timelines, and delays • Monitor adoption metrics and translate insights into actionable recommendations • Maintain expertise across multiple product offerings and end-to-end solution outcomes • Travel to customer on-site locations when needed to lead meetings and presentations

🎯 Requirements

• Post-secondary education in business or a technology-related field (preferred) • Previous experience configuring or implementing a software solution, database testing, and end-user support (preferred) • Consulting experience within a software organization performing workflow analysis and documenting and delivering recommendations • Experience working on multiple project teams simultaneously while balancing milestones and objectives efficiently and on time • 2–4+ years in a software implementation role • Excellent communication, organizational, and collaboration skills • Strong analytical and problem-solving skills • Demonstrated attention to detail and adherence to quality validation processes • Proven ability to take accountability for a project, demonstrate initiative, and deliver • Ability to work independently, prioritize delivery, and adapt priorities • Results-oriented with adaptability, problem-solving, and critical-thinking skills

🏖️ Benefits

• Benefits starting from Day 1 • Retirement Plan Matching (RRSP & 401K) • Flexible Paid Time Off • Lifestyle/Wellness Spending Account • Parental & Caregiver Leaves • Fertility & Adoption Support • Continuous Development Support Program • Employee Assistance Program • Learning Programs & Resources • Employee Recognition … and more!