Senior Service Order Production and Delivery Specialist

🕒 October 20

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pond & Company

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1965

🏗️ Construction

💼 Consulting

Construction • Consulting

Pond & Company is a full-service consulting firm that has provided integrated engineering, architecture, planning, and construction management solutions to public and private clients since 1965. With staff located across the U. S. and internationally, Pond delivers tailored solutions across sectors such as defense, oil & gas, industrial, aviation, energy, and transportation, and offers LEED and sustainable design expertise.

📋 Description

• Lead the preparation, review, formatting, and distribution of service orders • Coordinate service order production and delivery from initial request through completion and close-out • Own assigned deliverables, schedules, priorities, and follow-up activities • Track service order status, deadlines, approvals, revisions, deliverables, and action items • Collaborate with project managers and multidisciplinary project teams to gather information and resolve discrepancies • Coordinate with site managers, safety managers, quality control managers, subcontractors, and other stakeholders • Support clients and customers by addressing inquiries, coordinating requests, and providing timely follow-up • Schedule and support client, customer, subcontractor, and internal project meetings • Prepare agendas, presentations, meeting notes, action-item logs, and follow-up communications • Maintain project records, correspondence, service order documentation, and project files • Monitor project requirements and deadlines, identify issues, and communicate risks and recommended solutions • Assist with invoice support, service order tracking, status reporting, project documentation, and administrative requirements • Coordinate project close-out activities and verify completion of required documentation and deliverables • Mentor less-experienced team members and serve as a resource for process-related questions • Identify opportunities to improve workflows, documentation practices, and service order delivery processes • Work independently while maintaining communication and collaboration with project leadership and stakeholders • Perform other duties and support activities as assigned

🎯 Requirements

• At least five years of relevant experience in project coordination, project administration, customer service, operations support, construction, engineering, facilities, or a related field • Demonstrated experience coordinating service orders, project documentation, customer requests, or similar project delivery activities • Proven ability to independently lead assigned tasks, manage deliverables, and coordinate multiple priorities and deadlines • Strong customer-service orientation and ability to establish and maintain productive working relationships • Excellent written and verbal communication skills • Strong organizational skills and attention to detail • Ability to identify potential issues, resolve complex coordination challenges, and escalate risks appropriately • Ability to mentor colleagues and provide day-to-day guidance without formal personnel management responsibilities • Ability to exercise sound judgment, take initiative, and work independently with minimal supervision • Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint • Experience with Adobe Acrobat preferred; Newforma experience is a plus • Ability to learn and apply technical project terminology, contractual requirements, and client-specific processes • Ability to adapt to changing priorities in a fast-paced project environment • Bachelor’s degree from an accredited college or university preferred • Preferred experience supporting engineering, construction, environmental, infrastructure, federal, energy, facilities, or other technical projects • Preferred experience with project management, accounting, or enterprise resource planning systems • Preferred experience coordinating meetings, maintaining action-item logs, tracking deliverables, and supporting project close-out activities • Preferred experience working under client contracts, task orders, service agreements, or similar structured project arrangements • Preferred experience as a lead coordinator or senior resource for project administration, service delivery, or operational support • Demonstrated success improving administrative workflows, standardizing processes, or mentoring less-experienced team members

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