Customer Service Representative

🕒 4 days ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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PPG

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1883

🚘 Automotive

📦 Logistics

🍽️ Food & Beverage

Automotive • Logistics • Food & Beverage

PPG is a global leader in the development and delivery of paints, coatings, and specialty materials. With a commitment to innovation, sustainability, and diversity, PPG serves customers in a variety of markets, including industrial, transportation, consumer products, and construction. The company is dedicated to protecting and beautifying the world, while empowering its diverse workforce and fostering an inclusive working environment. PPG has been trusted by its customers for over 140 years and continues to expand its operations across more than 75 countries.

📋 Description

• Handle domestic orders, including placing orders and following up with distributors • Communicate with customers by email and phone concerning quotes, orders, returns, and discrepancies • Source products unavailable through distribution centers • Source back-orders unavailable at the prime buy location • Support advertising inventory management • Maintain databases • Log incoming and outgoing customer calls • Communicate regularly with management, sales, production, purchasing, and logistics teams • Serve as the first contact and company representative for customer inquiries • Provide detailed troubleshooting and resolutions to users

🎯 Requirements

• 1 or more years' work experience demonstrating responsibility for system management or process integrity of current and new data • Customer Service/Business to Business experience • Experience documenting customer issues in detail • Experience interpreting and responding to customer requests • Intermediate computer ability and typing • ERP system knowledge – Oracle • Previous experience/knowledge in Refinish customer service/technical knowledge in paints and sealants or a similar industry would also be highly regarded • Ability to work 9am-6pm Eastern

🏖️ Benefits

• Medical benefits • Dental benefits • Vision benefits • 401k benefits • Opportunity to grow and develop your career • Continuous learning opportunities • Fulfilling workplace environment