EPIC Configuration Analyst – Expert

🕒 August 31

🇺🇸 United States – Remote

💵 $100.2k - $175.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Presbyterian Healthcare Services

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1908

🏥 Healthcare

⚕️ Healthcare Insurance

🤝 Non-profit

Healthcare • Healthcare Insurance • Non-profit

Presbyterian Healthcare Services is an integrated, nonprofit healthcare system based in New Mexico that operates hospitals, urgent care clinics, specialty and primary care practices, virtual care (VirtualPRES), and health insurance plans. The organization provides a broad range of clinical services—including neuroscience, transplant, cancer care, surgery, behavioral health, and home health—while also running community health and charitable programs (financial assistance, community support, and partnerships with medical education). It offers individual, Medicaid, Medicare Advantage, and employer health plans, plus patient tools (MyChart/myPRES), billing support, and commitment to access and quality across the state.

📋 Description

• Maintain in-depth knowledge of assigned Epic System software • Communicate with Epic, Subject Matter Experts, and end users to tailor the system to organizational needs • Analyze workflows, data collection, and technical issues associated with Epic software • Design, build, test, and maintain Epic solutions • Provide tier-2 support for application incidents • Analyze and resolve incidents, maintenance items, enhancement requests, upgrades, updates, and projects • Develop and maintain requirements, specifications, and test cases • Create, review, and update test scripts • Modify Epic records, tables, and master files • Implement changes using documented, policy-compliant procedures • Participate in team and cross-team meetings and maintain meeting records • Make recommendations and review and test changes, enhancements, and releases • Support the training team by communicating new functionality and system changes • Create workflows and productivity solutions with SME collaboration • Mentor and teach analysts and guide team members across teams • Troubleshoot issues outside the supported application • Create and deliver presentations to large cross-functional groups • Analyze new release functionality and identify impacts • Ensure quality assurance, change management, and testing processes are followed • Facilitate meetings, drive next steps, and provide notes and follow-up • Lead change management and gain stakeholder adoption • Identify and implement process improvements across teams and areas • Proactively recommend operational solutions • Build and maintain relationships with other Epic customers • Assist with strategy development • Support project scoping and timeline assessment with leadership

🎯 Requirements

• Bachelor's degree plus 3 years of IT or business experience • 3 years of Epic specific experience • 6 years of additional experience can be substituted in lieu of degree • Epic certified in supporting application • Additional proficiency/certification/badges in related application area • Expert understanding of supported Epic application • Understanding of workflows, application integration, downstream systems, and integrated workflows • Ability to work independently 100% of the time • Ability to provide 24/7 on-call coverage as required

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Short-term disability insurance • Long-term disability insurance • Group term life insurance • Optional voluntary benefits • Employee Wellness rewards program • Gift cards for participating in wellness activities • Wellness activities including wellness challenges, webinars, and preventive screenings