Front Line Client Experience Representative

🔥 4 minutes ago

🇨🇦 Canada – Remote

💵 CA$45k - CA$50k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 3%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 87 days.

Apply Now

Find Similar Remote Jobs

Project Expedition

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2015

🏨 Hospitality

📦 Logistics

✈️ Travel

Hospitality • Logistics • Travel

Project Expedition is an online travel marketplace that helps travelers discover, compare, book, and manage tours, activities, shore excursions and multiday trips worldwide. The platform lists experiences across global destinations, offers customer support, price-matching, flexible booking policies, and tools for travel advisors and tour operators to manage bookings and referrals. It primarily serves consumers while also providing enterprise and partner features for travel professionals.

📋 Description

• Provide customer service through live chat, phone, and email • Assist clients, travel advisors, and travelers with questions about tours, destinations, bookings, modifications, and travel-related requests • Investigate customer issues, identify solutions, and follow through to resolution • Handle time-sensitive and challenging situations, escalating when appropriate • Develop knowledge of products, booking processes, and internal systems • Manage multiple conversations and support requests while maintaining responsiveness, accuracy, and attention to detail • Use AI-powered tools and internal resources to improve efficiency and personalize customer service • Collaborate with teammates and other departments to resolve issues and improve service

🎯 Requirements

• Candidates must be based in Canada • Must be available to work at least one listed schedule • Excellent written and spoken English communication skills • Customer-focused, resourceful, solution-oriented, adaptable, and able to work independently and collaboratively • Previous experience in customer service, hospitality, travel, or a similar customer-facing role is a plus

🏖️ Benefits

• Annual company bonus of up to $4,000 CAD, based on company targets and deferred eligibility • 15 days of leave, increasing to 20 days after two years • Annual work-from-home budget of $700 CAD • Annual training budget of $350 CAD • Annual Project Expedition tour credits of $1000 CAD • Employee discounts on thousands of tours and activities

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume