Customer Support Specialist

🕒 July 2

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Promoboxx

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

💼 Consulting

📦 Logistics

💰 $8.2M Series A on 2016-09

Consulting • Logistics • Advertising

Promoboxx is a platform that connects brands with retailers and consumers. It offers retailers free, industry-specific content and local-focused marketing tools to enhance the connection between brands and their retail partners. Promoboxx enables retailers to expand their reach and engage consumers with targeted, hyperlocal content, leveraging automation and analytics for optimal campaign performance. The platform services various industries such as animal nutrition, automotive, health and beauty, home furnishings, and more, providing solutions for campaign management, compliance, and data insights for brands and retailers worldwide.

📋 Description

• Monitoring the Support inbox, responding to customer emails, and returning phone calls • Learning the Promoboxx platform and becoming a product expert • Answering general questions about platform functionality and best practices from internal members • Conducting 1:1 Zoom trainings with users • Updating account and brand network data (involves some basic data work) • Gaining hands-on experience with social media marketing, retailer engagement, and brand-supported digital campaigns • Assisting with additional team projects as needed

🎯 Requirements

• Customer service experience in some capacity (retail, food service, hospitality all tend to foster very translatable skillsets for this role) • Bachelor’s degree preferred • Familiarity with tech tools and data spreadsheets is ideal • Strong attention to detail, accuracy, organization, and follow-through • Ability to learn new software platforms quickly and clearly explain product functionality to customers • A positive, motivated, and team-oriented attitude • Preference for candidates interested in growing with Promoboxx long term

🏖️ Benefits

• Base compensation of a yearly salary paid twice monthly • Health benefits • Stock options • 401(k) match program • Remote work environment • Unlimited flexible PTO • Relaxed, fun, and collaborative team culture • Experienced leadership invested in your success • Opportunity for career advancement • Employee rewards program • Professional development opportunities • Promoboxx swag