Bilingual Spanish Call Center Representative, Collections

🔥 2 hours ago

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Propel Holdings

WebsiteLinkedInAll Job Openings

201 - 500 employees

💳 Fintech

🤖 Artificial Intelligence

🏦 Banking

Fintech • Artificial Intelligence • Banking

Propel Holdings is a Canadian fintech company that operates an AI-powered online lending platform focused on expanding access to credit for underserved consumers and delivering banking solutions to partners. Using proprietary machine learning that evaluates thousands of data points beyond traditional credit scores, Propel has facilitated nearly two million loans and several billion dollars in originations through its consumer brands and partner-facing Propel Bank. The company positions itself at the intersection of finance and technology, enabling banks and partners to deploy fintech-driven credit products.

📋 Description

• Respond to inbound and outbound inquiries via multiple communication channels • Use multiple web-based applications for investigation and verification • Answer customer questions • Cure & rehabilitate customer accounts in arrears • Communicate the appropriate course of action to clients in a kind and professional manner • Build customer confidence in the services offered by the company • Complete follow-up calls on non-responsive accounts • Work as a team to achieve group and individual goals

🎯 Requirements

• Strong work ethic with a passion for delivering outstanding customer service • Ability to prioritize workload and handle a large volume of calls, while maintaining a professional and personable approach • Detail-oriented • Excellent communication skills -- Spanish skills are an advantage • Previous call center/collections experience is not required but considered an asset

🏖️ Benefits

• Competitive salary and health benefits • Comprehensive vacation package • Group health and dental benefits • Group RRSP program • Support for new parents • Diverse and inclusive workplace