Customer Representative

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Propel Holdings

WebsiteLinkedInAll Job Openings

201 - 500 employees

💳 Fintech

🤖 Artificial Intelligence

🏦 Banking

Fintech • Artificial Intelligence • Banking

Propel Holdings is a Canadian fintech company that operates an AI-powered online lending platform focused on expanding access to credit for underserved consumers and delivering banking solutions to partners. Using proprietary machine learning that evaluates thousands of data points beyond traditional credit scores, Propel has facilitated nearly two million loans and several billion dollars in originations through its consumer brands and partner-facing Propel Bank. The company positions itself at the intersection of finance and technology, enabling banks and partners to deploy fintech-driven credit products.

📋 Description

• Handle inbound and outbound calls • Use multiple web-based applications for investigation and verification • Review, verify, and update customers’ loan applications to determine eligibility • Answer existing and potential customer inquiries with accuracy and urgency • Generate new leads through inbound calls from interested applicants • Set up new accounts over the phone • Build customer confidence in Propel’s services as a subject matter expert • Work as a team to obtain individual and team goals

🎯 Requirements

• High School Diploma or equivalent • Minimum of 1 year of customer service or call center experience in a sales environment • Excellent verbal and written communication skills in English • Spanish is an asset • Good knowledge of Microsoft Office and Internet • Ability to thrive in a fast-paced and goal-oriented environment • Ability to meet and exceed daily quotas and targets • Ability to prioritize workload and handle high call volumes professionally and personably • Must be available Monday to Friday 8am to 9pm and weekends 10am to 6pm

🏖️ Benefits

• Growth and opportunity – promoting from within • Incredible company culture • Competitive salary and health benefits • Comprehensive vacation package • Group health and dental benefits • Group RRSP program • Support for new parents • Diverse and inclusive workplace • Performance-based incentive programs • Bonuses and commissions may be included in total compensation