Senior Technical Support Specialist

Job not on LinkedIn

🕒 June 3

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟠 Senior

📞 Support Engineer

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Pure IT Credit Union Services

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2016

Innovative Technology for Financial Service Companies.

📋 Description

• You will be the engineer our clients rely on when issues get past the help desk. • The problems coming to you are the ones without an obvious answer, often spanning multiple systems and requiring you to think carefully before you act. • Some days that means tracing an authentication issue across identity providers, endpoints, and a SaaS application to find the one misconfiguration causing the failure. • Other days it means walking a credit union employee through a problem patiently and clearly so they understand what happened and why. • Our clients run a wide range of environments. Some are largely cloud-hosted, some are traditionally on-premises, most are a mix. • You will move between them throughout the week, which means strong fundamentals matter more than deep expertise in any single product. • The ability to learn a new platform quickly and apply what you already know in a new context is one of the most valuable skills in this role.

🎯 Requirements

• A few years of hands-on IT support experience, ideally including some time at a help desk or service desk • Working knowledge of Microsoft 365 administration, Active Directory, and Windows Server • Solid grasp of networking fundamentals: DNS, DHCP, VLANs, routing and switching basics • Familiarity with at least one virtualization platform and one cloud-delivered security or networking technology (the specific vendors can be learned) • Comfort working through ambiguity and a methodical approach to troubleshooting • Ability to work a 7-day rotating (currently every 6 weeks) on call schedule that we pay an additional $250 stipend • Strong written and verbal communication, especially when explaining technical concepts to non-technical people • The judgment to know when to escalate and the discipline to document what you tried

🏖️ Benefits

• Competitive compensation based on experience • Comprehensive benefits including health, dental, and vision • Paid certification and training • Flexible mix of remote and on-site work