Systems Engineer

🕒 August 5

🇺🇸 United States – Remote

💵 $87.1k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Systems Engineer

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Q-Free

WebsiteLinkedInAll Job Openings

201 - 500 employees

🚗 Transport

🔧 Hardware

🔒 Cybersecurity

Transport • Hardware • Cybersecurity

Q-Free is a provider of intelligent transportation solutions that design, deploy and operate tolling, traffic management, and road-safety systems to optimize the movement of people, goods, and data. Its solutions include electronic multi‑lane free‑flow toll collection, truck and ferry tolling, congestion charging and low‑emission zones, road‑user charging, adaptive signal control, weigh‑in‑motion sensors, automatic license plate recognition (ALPR), fleet and lane‑closure management, and transponders/OBUs. Q-Free also develops the Dynamic software family with an emphasis on cybersecurity for local traffic control.

📋 Description

• Serve as a primary technical resource for Traffic Management System support and customer issue resolution • Respond to support requests through the ticketing system and support hotline • Troubleshoot and resolve hardware, software, communications, and network issues related to traffic management platforms and ITS devices • Configure and maintain traffic signals, PTZ cameras, Dynamic Message Signs, traffic detectors, and other ITS technologies • Manage incidents according to client-specific SLAs and ensure timely resolution • Train agency personnel on Q-Free systems, products, and software features • Document system architecture, configurations, processes, and troubleshooting procedures • Support system backups, disaster recovery, and infrastructure maintenance • Collaborate with Project Managers, Software Engineers, QA teams, Database Administrators, and customer stakeholders • Participate in an on-call rotation supporting 24/7 transportation operations • Identify process improvements and recommend technical solutions that enhance system performance and reliability

🎯 Requirements

• 3+ years of relevant technical experience • Experience supporting ITS technologies, traffic signals, traffic management systems, or related transportation technologies • Experience with Windows and/or Linux server environments, networking concepts, and system administration • Experience troubleshooting hardware, software, communications, and network issues • Experience with VPNs, remote access tools, and database administration • Ability to work independently while collaborating effectively with cross-functional teams • Strong technical documentation and communication skills • Customer-focused mindset with a proactive, solution-oriented approach • Valid driver's license and ability to travel as needed • Experience with Jasper Reports, TMDD, GraphQL, SOAP, or REST APIs • Experience with Agile software development methodologies, configuration management, and change control processes • Experience supporting complex, mission-critical environments operating 24x7x365 • Bachelor's degree in Engineering, Computer Science, Information Technology, or a related technical field; or an equivalent combination of education, training, and experience

🏖️ Benefits

• Opportunity for professional growth and technical development • Competitive compensation and comprehensive benefits package • Supportive and collaborative team environment • Health, vision, and dental coverage • 401(k) plan • Employee assistance program • Flexible benefits • Company-paid life coverage • Company-paid short-term disability coverage • Company-paid long-term disability coverage