Bilingual Customer Service

🕒 5 days ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $12 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Qualfon

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1995

📣 Marketing

📦 Logistics

🏥 Healthcare

Marketing • Logistics • Healthcare

Qualfon is a comprehensive provider of customer engagement solutions, specializing in services such as contact center operations, digital marketing, data analytics, and fulfillment. The company focuses on enhancing customer interactions and driving revenue through a blend of innovative marketing strategies and back-office support. With a strong commitment to customer care, Qualfon aims to improve customer loyalty and satisfaction across various industries.

📋 Description

• Respond to inbound service inquiries by telephone • Address a variety of customer inquiries politely and professionally • Forward specific inquiries for priority resolution • Document each encounter and resolution in the computer tracking system • Handle customer requests and concerns • Provide support for phone services • Facilitate the addition of funds to inmate accounts • Multitask across several computer applications while speaking with customers • Work independently and adhere to assigned schedules with minimal assistance

🎯 Requirements

• Fluent in both English and Spanish, verbally and in writing • One year of previous call center experience • Ability to attend 100% classroom training program • Ability to meet or exceed performance goals • Ability to work in a time-sensitive environment • Computer savvy and able to resolve minor technical issues with minimal assistance • High-speed Internet via wired Ethernet connection; no Wi-Fi, satellite, or hotspot • Wired internet provider; no mobile broadband connections • Minimum upload speed of 25 Mbps and download speed of 50 Mbps • Internet service provider with 1% or less packet loss • Latency under 100ms • Available cell phone or tablet running Android 8.0 or later or iOS 14 or later • Must install Microsoft Authenticator (MFA) application required by Qualfon IT

🏖️ Benefits

• Virtual paid training from home in Texas • Employer-provided equipment • 100% remote work from home