Quality Assurance Specialist

🕒 August 25

🇺🇸 United States – Remote

💵 $20 - $23 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 QA Engineer (Quality Assurance)

👻 Ghost score 3%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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R3 Continuum

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

📦 Logistics

📣 Marketing

Healthcare • Logistics • Marketing

R3 Continuum is a leading provider of workplace behavioral health solutions, specializing in disruption response and recovery, violence mitigation, behavioral health support, and leadership support. For over thirty-five years, R3 Continuum has been helping organizations across various industries to recover and thrive after critical incidents or disruptive events. Their services include fitness for duty evaluations, threat of violence assessments, and telebehavioral health support, all aimed at improving employee wellbeing and organizational resilience. With a strong focus on psychological safety, R3 Continuum collaborates with clients to provide tailored support that helps employees perform and recover effectively, ensuring a safe and high-performing workplace.

📋 Description

• Complete quality assurance reviews on each report, letter, and appendix • Provide clear and concise edits to specialists and ensure documents are error-free and delivered on time • Review content for consistency and clarity • Ensure network specialist answers all customer-requested questions • Review completeness of reports, letters, and appendices and verify customer instructions were followed • Identify potential clinical content inconsistencies and collaborate with Clinical Manager, Quality Assurance, and/or Clinical Subject Matter Experts • Facilitate and document panel calls between network specialists as needed • Send letters to attending physicians via fax or mail • Send finalized reports and case documents to customers • Identify network panelist quality issues and resolve them through feedback and training • Refer network panelists to the Training Department when necessary • Use R3 Continuum’s eCase Manager online portal for QA tasks • Document communications with network specialists and completed work in eCM • Monitor workload using eCM reports • Maintain confidentiality under HIPAA guidelines • Assist in gathering case documents for legal records requests • Participate in process improvement initiatives and special projects • Participate in department and company meetings • Perform other assigned duties

🎯 Requirements

• Ability to develop and foster relationships with employees, network panelists, and customers at all levels of the organization • Ability to give clear, consistent, and concise direction and communication with network panelists and team members • Good judgment and ability to make timely and sound decisions based on data and business acumen • Ability to recall and independently apply QA concepts across multiple areas • Familiarity with medical and mental health terminology • Highly proficient verbal and written communication • Excellent grammar and spelling skills • Excellent interpersonal and customer service skills • Excellent organizational skills and attention to detail • Ability to multitask and quickly switch between unrelated tasks • Excellent time management skills and proven ability to meet deadlines • Strong critical thinking, analytical, and problem-solving skills • Ability to function well in a high-paced and at times stressful environment • Proficient with Microsoft Office Suite or related software • Basic mathematics skills • Bachelor’s degree required, preferably in psychology or behavioral health • Master’s degree preferred, preferably in a human or natural science, from an accredited college or university • 3 years of previous experience reviewing reports with medical, behavioral health, and/or scientific content preferred • 3 years of previous experience working and communicating with medical professionals preferred • 3 years of previous experience in the disability or workers’ compensation insurance industry or similar preferred • Ability to maintain confidentiality utilizing HIPAA guidelines • Overtime/additional hours may be mandatory during increased workload periods

🏖️ Benefits

• Paid time off (PTO) • Paid parental leave • Paid holidays • Medical insurance • Dental insurance • Vision insurance • Life insurance • Short-term disability insurance • Long-term disability insurance • Flexible schedules • 401k program with company match • Profit sharing • Employee training and development • Growth opportunities