Customer Success Manager

🕒 July 8

🇺🇸 United States – Remote

💵 $85k - $128k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 48%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Rasa

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Rasa is a company that provides a revolutionary conversational AI platform designed for enterprises. Their state-of-the-art AI assistants leverage a no-code UI interface to build advanced conversational experiences while ensuring compliance and security. Rasa offers solutions for customer experience, enterprise operations, IT helpdesk, and more, catering to industries such as financial services, healthcare, and telecom. Enterprises can harness generative AI through Rasa to automate interactions, enhance efficiency, and maintain brand integrity. Rasa's platform includes Rasa Pro and Rasa Studio, enabling easy integration of language models for sophisticated conversational applications.

📋 Description

• Establish strong, scalable customer relationships that drive adoption, retention, and expansion • Report to the Head of Customer Success • Own a book of business of enterprise customers as the primary post-sale point of contact • Manage renewals and expansions • Ensure successful customer onboarding and product adoption • Work with stakeholders at all levels to unblock and enable customers • Run kick-off calls, project meetings, QBRs, and renewals • Identify account expansion opportunities and contribute to revenue growth • Proactively address challenges and manage escalations • Maintain strong customer communications • Drive business value realization across the customer lifecycle • Surface customer value through data, insights, and outcomes • Maintain accurate account health and renewal forecasting • Support broader retention planning

🎯 Requirements

• Must be located in and a resident of the USA; East Coast location specified • Must be authorized to work in the USA; Rasa cannot provide visa sponsorship • Experience managing a book of business • Experience running QBRs, onboardings, and renewals • Experience driving upsells and cross-sells • Previous technical role or regular work with technical/IT stakeholders • Ability to handle technical conversations and know when/how to escalate • Ability to understand the product and surrounding technology well enough to explain it credibly, run a short demo, and configure business logic • Experience with large customers in a SaaS/technology context • Excellent interpersonal skills and clear communication • Structured working style and ability to build lasting customer relationships • Proven ability to collaborate cross-functionally with internal and external stakeholders

🏖️ Benefits

• Flexible hours • Dedicated remote budget • Professional development stipend • 6 paid education days • Unlimited PTO • Paid sick leave • Paid public holidays • MacBook and other technology equipment • Regular remote team events • Annual company-wide offsite • Health benefits • 401(k) contribution with up to 4% match • Equity options