VP/SVP, Lending Operations

🔥 0 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🔴 Lead

⚙️ Operations

👻 Ghost score 10%

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Ratehub.ca

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

🛡️ Insurance

💼 Consulting

💸 Finance

💰 $12M Series A on 2018-01

Insurance • Consulting • Finance

Ratehub. ca is a Canadian online platform that provides a comprehensive suite of financial comparison tools and services. It helps Canadians compare and find the best rates for mortgages, credit cards, savings accounts, investments, and various insurance products. With a focus on transparency and education, Ratehub. ca offers calculators and resources to guide consumers in making informed financial decisions. The platform has won multiple awards for its excellence in mortgage brokerage, having funded over $16 billion in mortgages. Ratehub. ca partners with financial institutions and is compensated through advertisements and customer referrals, although not all listed products are tied to compensation.

📋 Description

• Build, launch and operate the lending operations function for CanWise Financial, Ratehub’s CMHC-approved mortgage lender • Establish and oversee the end-to-end operating model for underwriting and servicing • Develop policies, processes, workflows, controls and service standards for underwriting and servicing operations • Evaluate, select and implement technology platforms for underwriting, servicing, workflow management, reporting and operational controls • Define the organizational structure, recruit and lead underwriting, servicing and operational teams • Establish provincial licensing, mortgage administrator registration and other regulatory infrastructure across Canada • Ensure compliance with FINTRAC/AML, KYC and other applicable regulatory requirements • Lead funder and lending partner onboarding, relationships, service levels, reporting and issue resolution • Build processes for arrears, collections, workout and default management • Establish KPIs, SLAs and reporting frameworks; monitor performance and drive continuous improvement • Own the operational P&L, including operating costs, staffing, third-party expenses and productivity • Partner with Product, Technology, Finance, Risk, Compliance, Legal, Sales and Marketing teams • Scale lending infrastructure while maintaining service levels, risk management, regulatory compliance and unit economics • Provide executive reporting and recommendations on performance, financial results, risks, opportunities and strategic priorities

🎯 Requirements

• 15+ years of progressive experience in lending, mortgage operations, banking or financial services, with significant leadership responsibility across underwriting, servicing and/or lending operations • Experience building and scaling lending operations, ideally within a mortgage lender, financial institution, fintech or high-growth financial services environment • End-to-end ownership of an operating function from strategy and operating model design through implementation, launch and ongoing optimization • Deep understanding of mortgage underwriting and servicing, including credit policies, adjudication, funding, administration, servicing, arrears and default management • Experience with lending technology platforms, vendor evaluation, technology selection and complex platform implementations • Experience building and leading teams, including organizational design, executive hiring, workforce planning and high-performing operational organizations • Strong knowledge of the Canadian mortgage regulatory environment, including provincial licensing and mortgage administrator requirements • Experience managing FINTRAC/AML and KYC requirements within a lending or financial services environment • Experience establishing and managing funder, lender and/or institutional partner relationships, including onboarding, operational requirements and service-level agreements • Understanding of lending economics and P&L management, including costs, productivity, service levels and operational performance • Strong analytical and problem-solving capabilities using operational and financial data • Ability to operate effectively in an entrepreneurial, high-growth environment while balancing execution, risk management, governance and regulatory discipline • Excellent executive communication and stakeholder management skills across business, technology, product, finance, risk, compliance and legal functions • Strategic and hands-on leadership style • Undergraduate degree in business, finance, economics or a related discipline • Relevant professional designations or graduate-level education would be considered an asset • Experience in a fintech, PE-backed or entrepreneurial environment is considered an asset • Legally entitled to work in Canada

🏖️ Benefits

• Competitive compensation with a salary reflecting experience and the Canadian market • Remote-first environment with flexibility to work from anywhere in Canada • Occasional in-person team gatherings • Flexible hours and autonomy to manage your schedule • Individual training allowance for professional development • Regular remote and in-person team socials • Accommodations available upon request for candidates taking part in all aspects of the selection process

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