SVP, Customer Operations

Job not on LinkedIn

🔥 42 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🔴 Lead

⚙️ Operations

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Trustonic

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

🚘 Automotive

💼 Consulting

🏥 Healthcare

Automotive • Consulting • Healthcare

Trustonic is a global leader in device-locking technology, offering secure solutions for the mobile, automotive, and IoT industries. Their Telecoms Platform provides sophisticated device-locking capabilities to protect revenue and reduce risk for mobile network carriers, retailers, and financiers. Trustonic’s Secure Platform gives automakers, OEMs, and IoT vendors the confidence to innovate and meet industry standards. Founded in 2012 by ARM, Thales, and G&D, Trustonic combines deep security expertise with real-world experience and certification to deliver top-notch security for billions of devices. Its mission is to connect smartphones and secure devices across various platforms like Android, iOS, and automotive OS.

📋 Description

• Shape company strategy and decisions as a member of the Executive Team • Champion a joined-up customer experience across technical and commercial teams • Sponsor a Technical Account Management model that deepens customer relationships and opens new opportunities • Set the direction for fast, high-quality customer onboarding and support • Develop leaders and grow teams in new regions as the company expands • Lead the technical side of every customer relationship from first conversation through long-term partnership • Report to the CEO and serve as a peer alongside the CRO, COO, SVP Product and SVP Engineering • Lead two experienced VPs overseeing Sales Engineering, Implementation, Technical Account Management and Technical Support teams

🎯 Requirements

• Senior leadership experience in customer operations, technical support, delivery or customer success, ideally in B2B SaaS • Experience growing teams through periods of change, including across regions and time zones • Experience working with commercial teams to grow customer relationships and revenue • Curiosity about complex technical solutions, and confidence to shape them • Structured, measured approach to setting goals and tracking progress • Understanding of SaaS customer models and growth measures such as net revenue retention • Experience with partner or OEM relationships would be a bonus • A degree in business or a technical subject, or equivalent experience gained through your career • An MBA is welcome but not required • Ability to work flexibly and travel internationally

🏖️ Benefits

• Competitive compensation • A base salary that reflects your expertise and impact • Bonus scheme to share in our success • Group Benefits Plan for you and your family • Remote working arrangements to support your lifestyle • An open holiday policy with no upper limit—take the time you need, when you need it • Support for volunteering and causes that matter to you • Opportunities for professional development and career progression • Exposure and interaction with global teams • International travel opportunities/expectation • Commitment to diversity, equity, and inclusion • Collaborative environment where your voice is valued and your wellbeing is prioritised • Opportunity to work on technology that drives global economic inclusion and makes a real difference in people’s lives