Fraud Cards Advisor

🔥 0 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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RBC

WebsiteLinkedInAll Job Openings

10,000+ employees

🏦 Banking

💸 Finance

🛡️ Insurance

Banking • Finance • Insurance

RBC is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. As Canada's largest bank and one of the largest in the world by market capitalization, RBC provides a diversified business model focusing on innovation and exceptional client experiences. With over 94,000 employees, RBC helps more than 17 million clients in Canada, the U. S. , and 27 other countries in various areas including finance, banking, investing, insurance, financial planning, wealth management, and capital markets.

📋 Description

• Engage with RBC clients through phone, email, and other communication channels • Deliver outstanding client experiences while helping protect clients • Educate and advise clients on immediate security needs and tailored fraud-prevention solutions • Resolve problems and identify products at the first point of contact • Support colleagues in meeting client needs and contributing to team results • Cultivate and maintain relationships with partners across RBC • Manage risk by adhering to compliance routines, processes, and controls

🎯 Requirements

• Must be able to meet with the technological and confidentiality requirements of the role (private and quiet space, Internet connectivity, etc.) • Must have current Advice Center Cards or Banking experience • Proven interpersonal, communication and problem resolution skills • Proven ability to build rapport while effectively analyzing and identifying solutions to mitigate risk and protect clients • Desire to build exceptional client experiences and passion and curiosity to help clients meet their needs and solve concerns • Full flexibility for shifts Monday to Sunday, 7AM to Midnight; department operates 24 hours a day, 7 days a week • Strong oral and written communication skills in English • Experience working in a team and metrics-based performance environment is nice-to-have • Past customer service experience providing needs-based solutions is nice-to-have • Previous Contact/Call Centre or fast-paced financial/service industry experience is nice-to-have • Bilingualism in French/English is an asset

🏖️ Benefits

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation and stock where applicable • A world-class training program in financial services • Excellent career development and access to a variety of job opportunities across business and geographies • Leaders who support your development through coaching and managing opportunities • Flexible work arrangements when and where available • Work in a dynamic, collaborative, progressive, and high-performing team