Personal Care Specialist – 12 Month Contract

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Recruiting.com

WebsiteLinkedInAll Job Openings

11 - 50 employees

🎯 Recruiter

☁️ SaaS

🤝 B2B

💰 Private Equity Round on 2006-06

Recruitment • SaaS • B2B

Recruiting. com is a recruitment platform that collects personal and non-personal information from job seekers to be used by recruiters and hiring managers. Users can submit their resumes or fill out a short form to be considered for current and future job opportunities. The site emphasizes user privacy and allows users to manage their personal data, including modifying, changing, and deleting their information. Recruiting. com securely stores user data until they request deletion, providing a comprehensive recruitment solution for both job seekers and employers.

📋 Description

• Serves as the consistent and expert primary contact for patients, guiding and supporting them through reimbursement, copay management, and pharmacy coordination across all phases of their medication journey • Communicates directly with patients to gather information, educating on program services (including injection training, pharmacy options, and coverage support), and empowering patients to navigate their therapy • Coordinates and maintains prescription coverage and renewals, interacting regularly with pharmacies, insurance companies, and other partners to resolve obstacles and ensure timely access to medication • Collaborates with Field Case Managers (FCMs) and the broader care network to deliver seamless onboarding and ongoing patient support • Adapts services for diverse clinic and pharmacy models, connecting with preferred pharmacy teams and biologic coordinators as required by territory • Anticipates potential challenges, proactively problem-solves, and provides tailored guidance and support for each patient • Manages adverse event reporting and takes on additional program support or ad hoc duties as assigned

🎯 Requirements

• Bilingualism (English/French) is an asset (requirement for province of Quebec) • Experience in customer service setting • Post-secondary education certificate, diploma, or degree (preferred) • Experience in reimbursement, call center/pharmaceutical industry, health insurance, or clinical support (asset) • Knowledge of medical information, CRM systems (Salesforce), and pharmacy operations (preferred) • Exceptional customer service skills and phone etiquette • Detail and results oriented, with strong analytical and organizational skills • Excellent time management and sense of urgency • Ability to collaborate effectively and work autonomously in a remote home office environment • Strong written and verbal communication skills in English and French (for Quebec/New Brunswick) • Ability to manage multiple priorities and adapt to change and ambiguity • Proficiency with Microsoft Office and confidence using technology • Commitment to continuous improvement and adherence to program standards

🏖️ Benefits

• medical, dental, and vision care • backup dependent care • adoption assistance • infertility coverage • family building support • behavioral health solutions • paid parental leave • paid caregiver leave • variety of training programs • professional development resources • opportunities to participate in mentorship programs, employee resource groups, volunteer activities