Senior Manager, Field Operations

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Recruiting.com

WebsiteLinkedInAll Job Openings

11 - 50 employees

🎯 Recruiter

☁️ SaaS

🤝 B2B

💰 Private Equity Round on 2006-06

Recruitment • SaaS • B2B

Recruiting. com is a recruitment platform that collects personal and non-personal information from job seekers to be used by recruiters and hiring managers. Users can submit their resumes or fill out a short form to be considered for current and future job opportunities. The site emphasizes user privacy and allows users to manage their personal data, including modifying, changing, and deleting their information. Recruiting. com securely stores user data until they request deletion, providing a comprehensive recruitment solution for both job seekers and employers.

📋 Description

• Lead field operations that make a meaningful difference for clients, healthcare partners, and the patients they serve • Oversee day-to-day operations of field teams, including resource allocation, scheduling, and performance management • Develop and implement operational strategies and best practices to improve efficiency, productivity, and service quality • Lead, mentor, and develop field professionals, fostering a culture of high performance and continuous improvement • Monitor KPIs and SLAs, identify performance gaps, and implement corrective actions • Collaborate with internal stakeholders, including Sales, Client Services, and Quality Assurance, to support seamless program execution and client satisfaction • Manage operational budgets, ensuring cost-effectiveness and alignment with financial targets • Identify and mitigate operational risks and develop contingency plans as needed • Ensure compliance with relevant industry regulations, company policies, and quality standards • Participate in strategic planning and program development to support business growth and innovation • Prepare and present reports on operational performance, risks, challenges, and recommendations to senior leadership

🎯 Requirements

• Bachelor’s degree in Business Administration, Operations Management, Healthcare Administration, or a related field • Master’s degree preferred • 7-10 years of progressive experience in field operations, preferably in the pharmaceutical, healthcare, or medical device industry • 3-5 years of leadership experience managing field-based teams • Proven success managing complex operational programs and driving measurable performance improvements • Strong understanding of field service management, logistics, and supply chain processes • Experience in patient assistance programs and operational policies and processes required • General knowledge of reimbursement and market access landscapes • Strong pharmaceutical and biotechnology business knowledge, including client management and healthcare professional communications • Strong customer and client management background • Fluency in English required; French is an asset • Ability to travel frequently as required by the role • Valid driver’s license and access to a vehicle required • Overnight travel may be involved

🏖️ Benefits

• Medical, dental, and vision care • Comprehensive suite of benefits focusing on wellness • Support for working families, including backup dependent care and adoption assistance • Behavioral health solutions • Paid parental leave and paid caregiver leave • Professional development resources and training programs • Mentorship programs • Employee resource groups • Volunteer activities