Bilingual IT Service Desk Specialist

Job not on LinkedIn

🔥 2 minutes ago

🇨🇦 Canada – Remote

💵 $32 - $36 / hour

⏳ Contract/Temporary

🟢 Junior

💬 Bilingual

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Recruit Action inc.

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2009

🎯 Recruiter

🤝 B2B

👥 HR Tech

Recruitment • B2B • HR Tech

Recruit Action inc. is a recruitment agency dedicated to connecting remarkable candidates with the right employers. With over a decade of experience in Canada, they focus on providing a valuable and human-centered job search experience for both job seekers and companies. Their mission extends beyond traditional recruitment; they actively foster an inclusive economy by partnering with 2SLGBTQI+ owned businesses and sharing insights about the job market and professional development.

📋 Description

• Answer calls from the advisor community • Listen carefully to understand technical issues • Ask clear questions to identify the appropriate solution • Use the Knowledgebase and previous experience to resolve client issues • Explain solutions clearly and simply • Search the Knowledgebase using keywords • Ask colleagues for assistance through online chats • Seek support from coaches and experienced teammates • Ensure clients understand the next steps when an issue cannot be resolved directly • Record clear notes after each call, including the solution or next steps • Help enhance the Knowledgebase by sharing acquired knowledge • Participate in structured training at the start of the assignment • Build confidence before handling calls independently • Continue learning new systems and solutions over time • Collaborate with the team to find solutions, share ideas, and learn from one another • Identify small, practical ways to make daily tasks easier for the team

🎯 Requirements

• High school education • 1+ year of experience in a call centre and/or technical support environment • General IT knowledge and experience troubleshooting hardware and software • Computer hardware troubleshooting skills • Experience working with printers • Strong technical troubleshooting and problem-solving abilities • Customer problem-solving skills • Bilingual in French and English, both verbal and written, to provide daily support to clients in Québec and outside Québec • CompTIA certification or similar technical background (preferred) • Experience with ServiceNow or other ticketing systems (preferred) • Familiarity with Active Directory (preferred) • Strong general technical aptitude and troubleshooting depth (preferred) • Excellent communication skills with a white-glove customer service mindset • Strong de-escalation skills and ability to remain calm under pressure • Proactive self-starter with a strong sense of initiative • Ability to learn quickly • Ability to work independently • Collaborative and service-oriented approach

🏖️ Benefits

• 6-month contract • Full-time position: 37.50 hours per week • On-site events 2 to 3 times per year • Structured training at the start of the assignment • Continuous learning new systems and solutions over time