Solution Architect

🕒 September 21

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

👻 Ghost score 22%

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Red Hat

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1993

🏢 Enterprise

💰 Corporate Round on 1999-03

Enterprise • Cloud

Red Hat is a leading provider of enterprise open source software solutions, helping companies worldwide to build and deploy applications across hybrid cloud infrastructures. With a strong focus on developing secure, stable, and innovative technologies, Red Hat offers a broad portfolio including products like Red Hat Enterprise Linux, Red Hat OpenShift, and Red Hat Ansible Automation Platform. These products support IT services on any infrastructure efficiently. Trusted by more than 90% of the U. S. Fortune 500, Red Hat empowers organizations to modernize their IT environments, leveraging open source communities to drive technological advancement.

📋 Description

• Lead the overall technical approach for customer accounts across the full customer lifecycle • Build customer relationships, understand goals and challenges, and act as a trusted technical advisor • Advise Sales teams on technical aspects of the sales process • Identify and mitigate technical sales blockers • Develop proposals and respond to RFPs with technical expertise and solution recommendations • Design solutions aligned with customer business objectives • Lead technical sales conversations and demonstrate Red Hat solutions • Create, manage, and execute Customer Success Plans • Collaborate with Sales, Customer Success, Adoption, Consulting, Engineering, Product Management, and Support teams • Influence account plans to increase pipeline and close opportunities • Partner with Account Executives on account strategy and coordinate extended sales teams • Own the technical win for sales opportunities • Provide ongoing technical support and guidance to customers • Conduct customer check-ins to assess satisfaction and identify expansion or upselling opportunities • Convey customer feedback, requirements, and technical needs to Red Hat internal teams • Recommend product enhancements based on customer feedback

🎯 Requirements

• Experienced in solution architecture, consultative selling, and complete sales process management (pre- and post-sales) • Foundational knowledge of Red Hat’s product portfolio • Advanced knowledge of Red Hat Enterprise Linux, Ansible, OpenShift, cloud, and DevOps • Excellent communication and executive presentation skills • Proven experience in customer success, technical account planning, account management, or related roles • Strong cross-functional collaboration and relationship-building skills • Strong discovery, problem-solving, and analytical skills • Ability to adapt and work flexibly in a fast-paced, dynamic environment • Strong project management skills • Understanding of sales engagement business impacts and ability to quickly gain expert knowledge of the customer’s business • Willingness to travel as needed • Chicago, IL and surrounding areas are preferred locations

🏖️ Benefits

• Flexible work environments, from in-office, to office-flex, to fully remote, depending on role requirements • Equal opportunity workplace and affirmative action employer • Reasonable accommodations for job applicants with disabilities

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