Associate Account Manager – Team Lead

🕒 4 days ago

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Republic Services

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1998

💼 Consulting

📦 Logistics

Consulting • Logistics • Environmental Solutions

Republic Services is a leading provider of comprehensive environmental solutions, specializing in recycling, waste management, and sustainability services. The company partners with both residential and business customers to create cleaner, safer, and healthier communities while driving environmental sustainability through innovative practices and technologies. Their services include solid waste and hazardous waste treatment, dumpster rental, and emergency response, all aimed at helping clients achieve their sustainability goals.

📋 Description

• Maintain the existing book of business and fulfill daily, weekly, and monthly Associate Account Manager expectations • Support consistent and effective delivery and resolution of customer retention activities • Onboard, mentor, and provide guidance to newly hired Associate Account Managers • Handle urgent customer-related concerns within the team and provide backup support across the area team • Prepare agendas and participate in planning meetings, team huddles, reinforcement trainings, supervisor meetings, and skip-level meetings • Support the Supervisor with escalation requests, case management, and business management requirements • Provide shadowing to prospective internal candidates • Participate in focus groups for Associate Account Manager feedback • Perform contractual re-signs with existing customers where appropriate • Respond to cancellation requests according to the established escalation policy • Communicate with customers regarding company pricing initiatives • Use Salesforce daily to schedule and document calls, meetings, and proposals • Capture customer emails and minimize rate restrictions and customer credits • Increase customer penetration by selling the full suite of Republic Services products • Review customer retention activities, progress against goals, and key customer relationships with the Supervisor • Perform other job-related duties as assigned

🎯 Requirements

• High school diploma or G.E.D. (Required) • Minimum of 1 year of customer service experience (Required) • Waste or transportation industry experience (Preferred) • Customer retention experience and ability to manage an existing book of business • Ability to use Salesforce daily for activity scheduling and documentation • Ability to perform contractual customer re-signs and address cancellation requests • Ability to sell the full suite of Republic Services products

🏖️ Benefits

• Comprehensive medical benefits coverage • Dental plans • Vision coverage • Health care and dependent care spending accounts • Short- and long-term disability • Life insurance and accidental death & dismemberment insurance • Employee and Family Assistance Program (EAP) • Employee discount programs • Retirement plan with a generous company match • Employee Stock Purchase Plan (ESPP) • Paid Time Off (PTO) • Opportunities to learn and grow within your role • Investment in tools and technology to perform the job safely and effectively