Sales Support Representative

🕒 September 21

🇺🇸 United States – Remote

💵 $27 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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ResMed

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1989

🏥 Healthcare

🏭 Manufacturing

⚕️ Healthcare Insurance

💰 Post-IPO Debt on 2019-07

Healthcare • Manufacturing • Healthcare Insurance

ResMed is a global leader in sleep technology and respiratory care, focused on improving out-of-hospital care to enhance the health and quality of life for individuals with chronic diseases. With over 30 years of innovation, ResMed develops life-changing technology and provides software platforms that support medical professionals and caregivers in helping patients manage their health from home or in preferred care settings. The company is committed to diversity and inclusion, supporting a wide range of professionals in building meaningful careers, and shaping the future of connected health care with the goal of impacting 250 million lives worldwide.

📋 Description

• Sell ResMed products and solutions to customers in an assigned territory and/or specific accounts • Execute account strategy by planning and positioning products and solutions to attain sales objectives and quota • Develop customer business understanding to identify needs and selling opportunities • Enhance customer relationships through virtual customer visits, product demonstrations, educational programs, product in-services, and problem resolution • Position ResMed products and services adoption to improve customer and patient outcomes • Develop and grow customer relationships within assigned accounts and with account managers • Ensure quality customer service and experience • Act as the single point of customer contact to coordinate service incident resolution and escalation of technical issues • Document activities in the Customer Relationship Management (CRM) system • Collaborate with Sales Management to evaluate business conditions and sales trends • Develop and implement proactive service and support plans with Sales Management

🎯 Requirements

• Candidates must be based in the Central or Eastern Time Zone • Strong work ethic and can-do attitude • Excellence in virtual communication, product presentations, media presentations, webinars, and video conferencing • Proven experience working in a collaborative environment to achieve individual and team goals • Motivated, execution- and results-focused, accountable for continuous improvement, and attentive to detail • Demonstrated ability to provide excellent service internally and externally • Self-starter with proven leadership qualities • Demonstrated ability to develop and build strong customer relationships • 1+ years of relevant business experience in B2B sales support (desirable) • Medical device industry experience and knowledge preferred • BA/BS in a business discipline or equivalent experience (desirable) • Ability to use CRM systems and a variety of virtual communication technologies

🏖️ Benefits

• Comprehensive medical, vision, dental, and life insurance • AD&D insurance • Short-term and long-term disability insurance • Sleep care management • Health Savings Account (HSA) • Flexible Spending Account (FSA) • Commuter benefits • 401(k) • Employee Stock Purchase Plan (ESPP) • Employee Assistance Program (EAP) • Tuition assistance • Fifteen days Paid Time Off (PTO) in the first year • 11 paid holidays plus 3 floating days • 14 weeks of primary caregiver leave or two weeks of secondary caregiver leave • Flexible work arrangements • Career growth opportunities • Competitive salaries • TIC (additional compensation; base hourly pay is $27.64/hr.)