Customer Service Representative

Job not on LinkedIn

🕒 6 days ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $0 - $18 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Revelations Counseling & Consulting

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2011

🏥 Healthcare

💼 Consulting

🏛️ Government

Healthcare • Consulting • Government

Revelations Counseling & Consulting is a provider of licensed counseling services and organizational consulting that bridges mental healthcare with system-level whole-health solutions. The company delivers competent, compassionate counseling to individuals, families and offers consulting for commercial and government entities to optimize human performance, address social determinants of health, and predict better outcomes across systems. Their site references patient/client portals, counseling and consulting capabilities, leadership, partnerships, NAICS/CAGE identifiers and services for both clinical care and systems-level implementation.

📋 Description

• Answer health care inquiries and provide resolutions to TRICARE beneficiaries and providers over the phone, chat, email, or other written correspondence • Answer customer inquiries by taking ownership of issues and using available tools to resolve issues on the initial contact • Meet department productivity and performance metrics, including consistent and regular attendance • Adhere to the published schedule and prioritize workload to answer incoming calls • Document customer interactions and cases in a customer relationship management (CRM) system • Participate in continuous training and become fully proficient in resolving all customer inquiries • Maintain regular and consistent attendance

🎯 Requirements

• High School diploma or GED • U.S. Citizenship • Must be able to receive a favorable Interim and adjudicated final Department of Defense (DoD) background investigation • At least two years of professional work experience in a customer service environment • Excellent verbal and writing skills • Technology literate and experienced in navigating multiple screens or web browsers at one time • Proven ability to work independently in a remote work environment • TRICARE customer service experience (Preferred) • Contact center experience to include call center chat messaging (Preferred) • Military connectedness (Preferred)