Customer Service Representative

🕒 September 10

🤠 Texas – Remote

🤠 Texas – Remote

💵 $20 - $24 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 3%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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REVOLVE

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2003

📣 Marketing

📦 Logistics

🛍️ eCommerce

💰 Private Equity Round on 2014-02

Marketing • Logistics • eCommerce

REVOLVE is a leading online fashion retailer that offers a wide range of clothing, accessories, and beauty products for women and men. The company emphasizes trendy, contemporary styles and provides curated collections tailored for various occasions, including formal events and casual outings. With a commitment to providing quality products and exceptional customer service, REVOLVE also features a loyalty program and mobile app to enhance the shopping experience.

📋 Description

• Answer inbound telephone calls and provide excellent customer support • Respond to customer questions and comments via telephone, email, Live Chat, and SMS • Research and resolve complaints to ensure customer retention and satisfaction • Follow up on written correspondence and escalate to the customer service manager on duty as necessary • Coordinate and liaise with other departments to ensure problem resolution • Work with other customer service team members to promote customer satisfaction

🎯 Requirements

• Ability to work in a team environment • Ability to give and receive honest and direct feedback • Strong customer orientation with desire and willingness to help • Strong verbal and written communication skills • Ability to work in the intensity of a high-volume inbound call center and capable of upholding the highest quality standards for individual output • Knowledge of apparel construction and fabrication and various fashion categories • Ability to work required overtime when business needs warrant (with reasonable notice) • Schedule flexibility (with reasonable notice) as shifts can change based on needs of our customers • Ability to work autonomously in a virtual environment • Must be reachable and available by telephone, email, and instant message during work hours • Ability to meet set productivity standards on an ongoing basis • Must have a dedicated quiet and distraction free work space, including an appropriate work surface (desk that can accommodate a laptop and monitor) • Reliable internet speed of 50 Mbps or greater with Ethernet connection (Wi-Fi not permitted) • Ability to use the majority of your internet bandwidth for work • Experience with Microsoft Word and Excel • Type 50+ words per minute