Senior Field Service Technician

🕒 September 25

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟠 Senior

🔧 Field Service Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ricoh UK

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1936

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Ricoh UK is a provider of comprehensive business solutions, specializing in the integration and optimization of technology to improve workplace efficiency and productivity. Their offerings include managed print services, cloud and infrastructure solutions, cybersecurity, digital printing, and business process management. Ricoh UK focuses on transforming digital workspaces to enhance employee experiences and promote collaboration, while also offering a wide range of office and production products, such as printers and scanners. They also operate an eCommerce platform for streamlined procurement of IT and media products, and are committed to sustainability and customer-centric innovation.

📋 Description

• Service and repair a variety of office equipment at customer locations within an assigned geographic area • Specialize in servicing and repairing a core set of highly complex office products • Manage territory, inventory, and customer relationships • Provide second-level technical support to other technicians • Achieve expected productivity levels for assigned workload and experience level • Drive revenue-generating opportunities through supply, contract sales, network support contract, equipment, and print assessment leads • Perform diagnostics, installation, removal, retrofits, troubleshooting, repairs, and component replacement on B&W, color, and multifunctional devices • Complete technical training on new equipment • Conduct on-the-job training for new and experienced technicians • Conduct technical seminars • Assume Field Technology Service Manager responsibilities as required • Execute territory management and call-handling procedures • Collaborate with sales partners on equipment leads and upgrade opportunities • Maintain parts inventory and complete administrative tasks accurately and timely • Handle difficult customer situations and unresolved technical problems • Investigate and resolve equipment problems while ensuring customer satisfaction • Maintain professional relationships with company personnel and customers • Maintain a car-stock inventory • Perform other assigned duties

🎯 Requirements

• High level technical skills typically gained through completion of technical school • 3+ years of related experience • Minimum of 2 years as a Technology Service Consultant I • 1 Industry Certification • At least 2 years of meeting or exceeding performance level • Valid state driver's license • Minimum level of auto insurance coverage per Ricoh policy for positions involving extensive use of a personal car on company business • Excellent working knowledge of electro-mechanical devices and electronics • Expert knowledge of assigned equipment • Methodical approach to resolving problems • Strong interpersonal and verbal communications skills • Excellent customer service skills and ability to follow up to ensure issue closure • Ability to read and comprehend technical manuals, parts books, and relevant publications • Ability to travel extensively by automobile or on foot in varied weather conditions • Ability to move wheeled objects weighing up to 400 pounds • Ability to lift and carry objects weighing up to 50 pounds • Ability to frequently walk, stand, bend, reach, lift, stoop, squat, and kneel • Ability to carry tool cases and service tools weighing 25 to 50 pounds • High dexterity and fine-motor skills using hand tools and electronic testing equipment • Ability to work shifts, overtime, standby, and/or on-call as required

🏖️ Benefits

• Medical, dental, life, and disability insurance options • Retirement Savings Plan (401K) • Health Savings Account (HSA) • Flexible Spending Account (FSA) • Team member tuition assistance programs • Paid vacation time • Paid holidays annually • Other health, wellness, and ongoing personal and professional development benefits