Field Applications Specialist – Core Lab

🕒 September 3

🗽 New York – Remote

🗽 New York – Remote

💵 $73.1k - $135.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Roche

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1896

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

Roche is at the forefront of technological advancements in healthcare. The company emphasizes the importance of diversity, equity, and inclusion across its global workforce of over 101,000 employees. Roche is particularly focused on research and development, digital innovation, and creating sustainable collaborations to benefit patients worldwide. With a strong culture of rewarding employee performance, Roche provides a diverse range of career opportunities in areas such as tech, manufacturing, and business strategy, encouraging innovation to transform global healthcare. The company also offers various programs for students and graduates, and operates in several countries, including Germany, Austria, and Switzerland.

📋 Description

• Build and maintain strong, collaborative relationships with customer stakeholders • Consult with customers on laboratory needs and support customers throughout the product lifecycle, including product upgrades and other changes • Perform or assist with installation of complex diagnostic instruments, software, and reagent applications in customer laboratories • Validate system performance against manufacturer specifications and ensure effective application of newly installed solutions • Deliver and sometimes develop comprehensive on-site training for laboratory personnel on Roche systems, including theory of operation, workflow, quality control, and data interpretation • Resolve complex technical issues involving instrumentation, software, and assay performance • Perform root cause analysis and implement corrective actions to minimize instrument downtime • Partner with Roche team members to implement and support total solutions, including automation and digital tools • Provide scientific and applications expertise to laboratory stakeholders and medical professionals • Optimize workflows, implement new assays, and interpret results for Roche’s portfolio • Collect customer feedback on product performance, features, and usability and relay it to support and commercial teams • Partner with sales during pre-sales activities, including product demonstrations, technical consultations, menu optimization, and post-sales revenue-generating opportunities • Follow Roche protocols and procedures to ensure consistent customer experiences • Maintain records of service activities, customer interactions, and technical issues in Roche’s CRM system • Complete administrative duties, including travel and expense reporting

🎯 Requirements

• Bachelor’s degree in Biology, Chemistry, Cell Biology, Biochemistry, Medical Technology, Clinical Laboratory, and/or relevant experience • 3 years of previous experience in a clinical laboratory or IT in a clinical lab environment, including internships, college, certification time, etc. • Medical Laboratory Technologist/Scientist (ASCP/AMT) or equivalent clinical laboratory experience in a clinical environment • Experience working in a clinical environment with demonstrated knowledge of clinical chemistry and immunoassay • Ability to learn Roche solutions for applicable franchises, including chemistry, immunology, life sciences, and IT solutions • Ability to diagnose and solve technical problems efficiently and effectively • Experience implementing new instrumentation or methodologies in a clinical or research laboratory environment • Effective written/verbal communication skills • Project and stakeholder management experience • Effective customer consultative skills, including advanced scientific knowledge and analysis, training, exceptional customer engagement, and fostering strong customer relationships • Demonstrated ability to coach and mentor junior staff and lead by example • Ability to work as a field-based individual contributor with independence and autonomy • Overnight travel within a designated territory • Ability to reside in the Syracuse/Utica area preferred for the territory • 50% or more travel expected based on business needs

🏖️ Benefits

• A company car is provided with this position • A discretionary annual bonus may be available based on individual and Company performance • Benefits detailed at the link provided below