Renewals Account Executive

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Rocket Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1990

🏢 Enterprise

☁️ SaaS

🔐 Security

Enterprise • SaaS • Security

Rocket Software is a company that specializes in IT modernization and hybrid cloud solutions. They provide a variety of products and services aimed at optimizing mainframe and cloud integration, enhancing security and compliance, and improving IT skills and efficiency through automation and innovation. Rocket Software offers solutions for content services, hybrid cloud, IBM i, security, and efficiency, along with modernization of enterprise applications, data, and infrastructure. Their focus is on helping organizations seamlessly bridge critical business applications and data with AI-powered solutions for increased productivity and decision-making, while maintaining robust security and resilience.

📋 Description

• Manage Rocket Software clients and partners with a focus on maintaining and growing renewal rates • Communicating the maintenance value proposition • Managing negotiations, writing proposals, and completing renewals before due date • Serve as liaison between customers and the appropriate Rocket teams to resolve escalated issues and maximize maintenance revenue • Primary owner of the execution of the overall contract renewal process by following established procedures and consistent Renewal Sales • Build long term relationships with key customers (region/revenue size dependent) • Proactive and regular customer outreach • Profile and document customer intel • Minimize cancellations/ Maximize renewal revenue • Manage price increases in renewal opportunity process • Educate the value of support • Negotiate renewals • Collaborate with Sales Account Executives regarding issues or concerns surrounding the successful selling of renewals to their accounts • Identify new opportunities for additional capacity and cross sell and refer those opportunities to Sales Account Executives • Handle complex escalations • Monitor renewal metrics for success • Renewal forecasting and pipeline reporting

🎯 Requirements

• 5+ years equivalent business experience, with preferable 2+ years in managing customer relationships • Strong written and verbal communication skills • Experience with a sales automation system, preferable Salesforce.com • Ability to influence and negotiate • High Energy and passion towards solving customer needs • Customer Focus: Proactive, responsive, and focused on discovering, anticipating, and meeting the customer’s needs by leveraging internal resources and/or Resilience: Persists in the face of obstacles or rejection. Does not give up when things do not go smoothly. • Ability to be set and achieve goals with minimal management support/coaching.

🏖️ Benefits

• This position is eligible for commissions in accordance with the terms of the company’s plan