Customer Success Manager – Enterprise

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Rockwell Automation

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1903

🔒 Cybersecurity

💰 Grant on 2023-07

Industrial Automation • Software • Cybersecurity

Rockwell Automation is a global leader in industrial automation and digital transformation. The company provides a range of services and products, including industrial control products, software for design and analytics, and solutions for asset management and process management. Rockwell Automation helps industries such as aerospace, automotive, and life sciences become more efficient and sustainable through cutting-edge technology and innovations. They deliver integrated services that encompass everything from hardware and software to cybersecurity and network infrastructure solutions, driving digital transformation and smart manufacturing processes.

📋 Description

• Manage a varied customer list (mid-market, enterprise or strategic accounts) - emphasis on enterprise accounts. • Execute on the customer success framework to make customers successful. • Retain and grow seat and site opportunities in your assigned portfolio. • Deliver a consistent and delightful customer journey. • Improve repeatable, predictable outcomes and experiences for Fiix's customer base. • Identify customer needs and collaborate with marketing, services, support and product teams.

🎯 Requirements

• Bachelor's Degree or Equivalent Years of Relevant Work Experience • Legal authorization to work in Canada. • 5+ years of experience in a customer success/account management role, managing and closing B2B expansion/cross-sell/up-sell cycles preferably in a SaaS software or technology environment. • Experience retaining and expanding revenue with existing customers in a SaaS environment or technology solutions. • Experience in customer-facing roles in a SaaS environment • Understanding of the platform/product features and how it relates to client objectives and business operations. • Ability to augment/customize the Customer Lifecycle with value add programs and processes tailored to customer needs. • Experience working with cross-functional teams, such as sales and professional services. • Proficiency in additional languages (French, Spanish, Portuguese) • Familiarity with the Maintenance and Reliability industry.

🏖️ Benefits

• Health Insurance including Medical and Dental • Health Care Spending Account (HCSA – dependent on the plan chosen) • Employee Assistance Program (EAP) • Retirement plans • Paid Time off • Volunteering Time off • Employer Savings Plan Matching (includes RRSP, TFSA, and EPSP) • Employer Paid DC Pension • Maternity and Parental Leave Top-Up • Fitness Reimbursement Program • Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.