Deployment Support Technician

🕒 May 2

🇺🇸 United States – Remote

💵 $51k - $76.4k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

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Rockwell Automation

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1903

🔒 Cybersecurity

💰 Grant on 2023-07

Industrial Automation • Software • Cybersecurity

Rockwell Automation is a global leader in industrial automation and digital transformation. The company provides a range of services and products, including industrial control products, software for design and analytics, and solutions for asset management and process management. Rockwell Automation helps industries such as aerospace, automotive, and life sciences become more efficient and sustainable through cutting-edge technology and innovations. They deliver integrated services that encompass everything from hardware and software to cybersecurity and network infrastructure solutions, driving digital transformation and smart manufacturing processes.

📋 Description

• Support on-site commissioning and integration of systems, including hardware verification, network setup, software configuration, and safety checks. • Complete acceptance testing, document results, and help resolve readiness gaps before go-live. • Respond to real-time issues during deployment and go-live periods through hands-on troubleshooting, log review, triage, and escalation to engineering when needed. • Conduct preventative maintenance audits, minor repairs, retrofits, and recalls on deployed AMRs. • Deliver training to customer personnel on system operations, maintenance, and best practices. • Coordinate with Technical Support, Field Services, and Systems Engineering team members to resolve customer issues and convey field feedback. • Manage AMR fleet status, help track repairs, and support documentation updates. • Communicate with customer teams, ensuring visibility into deployment status and issue resolution. • Support after-hours or on-call coverage as required during the project.

🎯 Requirements

• High school diploma or GED required. • Legal authorization to work in US is required. • Ability to travel across the U.S. and Canada (50-60% of the time). • Valid, unrestricted driver's license. • Associates Degree in Electrical Engineering Technology, Industrial Automation, Computer Engineering Technology, or related field preferred. • 2+ years of experience in technical field service, industrial automation, IT/OT support, robotics, or related discipline preferred. • Hands-on mechanical and electrical troubleshooting skills. • Basic familiarity with Linux (Ubuntu). • Working knowledge of networking concepts, including Ethernet, Wi‑Fi, IP addressing, and general connectivity troubleshooting. • Experience with AMR/AGV systems integration. • Experience working directly with clients and end‑users in operational environments. • Experience training users on automated equipment or software.

🏖️ Benefits

• Health Insurance including Medical, Dental and Vision • 401k • Paid Time off • Parental and Caregiver Leave • Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.